ABOUT THE TEAM

theSkimm's mission is to make it easier to live a smarter life. We’re building news and information products that fit into your everyday routines, and we take a user-centric, collaborative approach while doing so. We’re best known for the Daily Skimm, an email newsletter reaching 6-Million active subscribers daily. We launched theSkimm app on iOS last year, which integrates seamlessly with your smartphone calendar to give you all the big things happening in politics, business, tech, and entertainment before and it's happening. We also launched theSkimm Studios, our in-house audio and video production team.

theSkimm product, design, and engineering teams are a group of fast-moving and creative thinkers who thrive on creating products Skimm’rs love. We are redefining how to build products that fit into routines, and we take a user-centric, collaborative approach while doing so.

WHAT YOU'LL BE DOING

You will be the voice of the Skimm’r at HQ. You’ll engage with our audience on a daily basis, evangelize the feedback to the rest of the company, and support the product development teams in ensuring every product release is of the highest quality and ready for Skimm’rs to use.

• Manage a high daily volume of customer inquiries and issues via email, social media, and additional feedback channels.
• Produce customer feedback reports and FAQs for Skimm products
• Work closely with the product, design, and engineering teams to QA each release across mobile, web, and email.
• Stay up to date on new product features and requirements, and assist with writing and maintaining specs.
• Organize regular feedback calls and user testing sessions with Skimm’rs.
• Maintain a close feedback loop with product, design, and engineering to diagnose issues and highlight bugs or potential enhancements.

WHAT YOU'LL NEED

• Stellar organization skills. You’re detail-oriented - nothing slips by you or falls through the cracks.
• Ability to work quickly and manage a high volume of inbound requests.
• Strong writing skills, and can do so clearly and quickly.
• Past experience in customer support or QA is preferred.
• Passion for products and being the voice of the user.
• Collaborative and communicative approach to every task and project.
• Ability to think on your feet - you’re a problem solver and creative thinker who knows how to execute and get sh*t done.
• Bachelor's Degree

WHAT WE OFFER

• Medical, Dental, Vision, Life & Disability Insurances, starting on your first day!
• Competitive salary & equity packages alongside annual performance reviews aimed at rewarding and recognizing our diverse talents
• A flexible vacation policy and generous holiday observances.
• MassMutual 401(k) program
• Up to $400 in annual gym-membership reimbursement
• Collaborative office space with a mix of snacks, seltzer, caffeine and a pretty sweet roof deck
• Catered breakfast on Fridays during our HQ Sip’n Skimm and twice-monthly "Skimm'e A Drink!" happy hours - all times to catch up as a group and wind down from the week
• The opportunity to be part of a friendly, hardworking and diverse group of people building a membership company that makes it easier to live smarter.

This is a full-time role based in New York, NY