Senior or Lead Product Manager - Retention

| Remote
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Stash is pioneering the future of personal finance with the first financial subscription that helps people create better lives. From budgeting to saving for retirement, Stash unites banking, investing, and advice all in one app that has helped more than 5M people reach their financial goals and make progress towards financial freedom.

Stash is looking for a dedicated, motivated, and entrepreneurial Product Manager Lead to focus on Retention. You’ll have the opportunity to own Retention, creating a strategy and experiences to keep customers coming back to Stash, keep them engaged, and create brand loyalty.

Our ideal candidate has proven experience launching successful software products in consumer-facing companies, is a master at developing creative solutions to hard problems and evangelizes ideas with ease. If you are an open communicator with a passion for data-driven decision making and you are excited about changing the world of investing, Stash is looking for you!

What you'll do:
  • Lead a cross-functional team to iterate on the product, messaging, and features that keep customers using Stash
  • Synthesize and juggle inputs/ideas from across the organization, turning suggestions and critiques into potential outcomes and solutions
  • Analyze data and gain meaningful insights to drive successful iterations and identify opportunities
  • Work collaboratively with stakeholders to resolve conflicts, generate ideas and converge on a project that the whole team can be proud of and learn from
  • Communicate openly across the team and org regarding the status of projects in development, as well as results post-launch
  • Define specifications in a straightforward, understandable and detailed fashion
  • Manage projects in a highly organized, flexible manner while staying focused on mission-critical scope
What we're looking for:
  • 6+ years working in product management at a B2C software company or startup
  • Prior experience leading customer retention initiatives & creating a retention strategy
  • Demonstrated user science and user empathy by having conducted primary research with UX tools and worked on storyboarding and/or story mapping
  • Experience working with marketing & data in product personalization, campaign management, and messaging strategy
  • Demonstrated A/B testing skills on tools such as Optimizely, Sitespect or similar
  • Demonstrated funnel and conversion analysis in tools such as Google Analytics, Mixpanel, Segment or similar 
  • Familiar with design and research with tools Figma, or similar
  • A proven track record of launching and iterating on successful products
  • Experience rallying people around controversial or unconventional directions/solutions
  • An open mind, flexibility around testing new approaches and the ability to harness failures and turn them into wins
  • Consumer app or platform experience required
  • Prior experience working on SaaS billing systems would be a plus!
  • Experience building out a retention team would be a plus!
_________________________________________

We believe that diversity and inclusion are essential to living our values, promoting innovation, and building the best products out there. Our success is directly related to the employees that we hire, grow and retain and we believe that our team should reflect the diversity of the customers that we serve.  

As an Equal Opportunity Employer, Stash is committed to building an inclusive environment for people of all backgrounds. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by law. Everyone is encouraged to apply.

Benefits & Perks:

  • Equity in Stash                           
  • Flexible Vacation
  • Flexible Remote 
  • Family-Friendly Medical, Dental, and Vision Insurance Plans
  • 401k
  • Learning & Development & Ergonomic Work Space Stipends
  • Commuter Benefits and Flexible Spending Account (FSA)
  • Employee referral bonuses
  • Team outings that do not involve trust falls...

Awards & Recognition:

  • Forbes Fintech 50 (2019 & 2020)
  • Best Digital Bank, Finovate Awards (2020)
  • Tearsheet Challenge Awards, Best Banking Card Product - Stock-Back® Card, 2020
  • LendIt Fintech Innovator of the Year (2019 & 2020)
  • Built in NYC's Best Places to work (2019)
  • MarCom Awards Double Gold & Platinum Winner (2018)
  • Webby Award Winner for Best Mobile Sites & Apps in the Financial Services and Banking category (2017)
  • W3 Awards Winner for Best User Experience (2017)

**No recruiters, please.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SwiftLanguages
    • iOSLanguages
    • AndroidLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • LookerAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail

Location

500 7th Ave, New York , NY 10018

What are Stash Perks + Benefits

Culture
Volunteer in local community
We are proud to be a part of Fintech In Action (sponsored by Peak 6) and Fintech Equality Coalition (FEC).
Partners with Nonprofits
We are proud to partner with Comp Sci High, The Greenwood Project, and the National Society of Black Engineers.
Friends outside of work
Eat lunch together
Intracompany committees
Stash is proud to have a DEI Committee with a commitment to promoting an environment that is diverse, equitable, and inclusive for all people.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Stash's leadership is quite diverse, with 5 out of 11 members of the executive team identifying as being from an underrepresented group.
Unconscious bias training
Stash hosted an employee-wide unconscious bias training, deepening the company's understanding of unconscious bias and the effects it has on the workplace.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
At Stash, we have three Employee Resource Groups, and fully expect to double that in a years time. Our current ERGs include Black Magic, Latinxcellence, and Rainbow Stash.
Hiring Practices that Promote Diversity
Stash is committed to ensuring our employee base reflects the diversity of the customers we serve. We have committed to having diverse slates for every role we hire for.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Every employee at Stash has the opportunity to work remote post-COVID-19.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong, Skeeball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Learning and Development Stipend
Tuition Reimbursement
Our Tuition Reimbursement Plan offers an annual max of $1,500 for any learning and development opportunities.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Flexible Work Schedule and Work/Life Balance. Learning & Development Stipend. Team Building Events and Activities. Demos, Drinks & Data every Thursday followed by Happy Hour. Stocked Fridge (food, snacks, drinks) Beer & Cold Brew on Tap. Catered Lunch on Fridays. Bi-weekly Stash Labs! (Work on passion projects for the day). 4 X Family-Friendly Health Insurance Plans (Empire Blue Cross Blue Shield). Flexible Spending Account (FSA). 2 X Family-Friendly Dental Insurance Plans (Guardian). 1 X Family-Friendly Vision Insurance Plan (VSP).

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