Senior Manager of Product Management, eCommerce & Digital
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
Are you customer obsessed and analytical, strategic yet execution focused, entrepreneurial, and passionate about e-Commerce and digital experiences? Do you want to be a part of one of the fastest growing and most innovative e-commerce businesses? Are you interested in working in a high impact role? If yes, this opportunity will appeal to you. This role will help define the course of the shopping experience for our illustrious brands. This is a senior role and will be given the authority and autonomy to handle big things.
The role is a senior part of the Tapestry Digital Product team and our vision is to provide the most engaging and inspirational shopping expereince in luxury fashion. In this role, you will lead teams building specialized and innovative customer experiences. You will be expected to develop and own the long term product vision, product roadmap and come up new ideas to improve the experience for the customers, both through the team and individually. You will partner closely with business teams, partner teams, tech teams. You will also be expected to represent these areas with senior leadership.
The role reports into the Director, Global Digital Product Management - Buy Experiences.
The successful individual will leverage their proficiency in Product Management to...
- Champion and drive the vision and strategy for a product roadmap for their respective area on our new digital shopping platform across all brands at Tapestry to enhance/improve the customer experience and key KPIs
- Drive various initiatives in line with the product and digital roadmap
- Continually assess the needs of customers, emerging market trends and competitive opportunities in defining and evolving the product strategy in this area. Identify, assess, and prioritize initiatives that solve customer pain points and improve our Net Promoter Score by reviewing voice of the customer feedback
- Translate highest priority opportunities into compelling business cases that define business value and ROI. Make product decisions that are rooted in data- leveraging analytics, A/B testing and an understanding of customer needs/trends, to assess current Tapestry experiences
- Monitor and maximize ongoing impact and performance of initiatives against expectations with a focus on optimizing both product and processes to continually improve ROI
- Manage a cross-functional tribe team for prioritizing and planning the roadmap and major product releases. Use high judgement to make critical trade-offs, balancing both business requirements and technological trade-offs.
- Partner effectively with cross functional business leaders—including Digital teams across markets, Customer Experience, Store Operations, Customer Care, Marketing, Creative, IT, Operations, and third party vendors—to effectively roll out and globally scale highest impact initiatives
- Create and maintain product roadmaps, feature backlogs and product documentation such PRDs, user stories, use cases, user flows, logic flows, and functional specifications
The accomplished individual will possess...
- A Bachelor’s Degree with 7+ years of product management experience in building consumer & technology products
- Strong understanding of digital platforms and technologies; experience with Salesforce platforms preferred
- Self-directed, resourceful, and adept working in ambiguous environments
- Possess strong leadership and exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely
- Collaborative and a passion for digital products - not just the way they work but how they feel to the end user. Deep understanding of customer journeys with proven ability to transform customer needs into actionable product roadmaps and requirements
- Experience defining market and product requirements, user research and AB testing, working with engineering organizations to rapidly deliver high-impact capabilities to market in a scrum/agile environment
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision
- Strong team management skills with experience in hiring and developing top talent
- Excellent inter-team working skills to develop strong partnership with partner, tech team and operating at leadership levels
- Ability to inspire and partner with diverse individuals at all levels of the organization in a global, highly cross-functional and matrixed environment
Our Competencies for All Employees
- Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-RE1 Visit Tapestry, Inc. at http://www.tapestry.com/