Sr. Product Manager, Monetization

| Greater NYC Area | Remote
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You have impeccable product taste and prioritize user experience above all else. Help us grow our customer base so that our users are empowered to use our premium features to their full potential.  


About Frame.io

Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world.

We’re backed by Accel, FirstMark, Insight Partners, SignalFire, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.

We’re in an exciting period of growth and are always seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work.


About the Role

We are looking for a Senior Product Manager to help grow our customer base, build delightful free trial and subscription experiences and empower users to discover their full potential with premium features. This is a unique opportunity to help video teams transform the way they create, especially as so much of the industry has embraced remote work.

Frame.io is acquiring and converting customers at a record pace. We’ll look to you to further accelerate this growth, while building foundations and systems that enable our SaaS business to scale.

You are a business-minded product manager with impeccable product taste. You’re constantly coming up with new product ideas and are skilled in various methods of (in)validating your hypotheses. You know the difference between good product and great product, and can make the tough decisions necessary to ship the latter. You thrive in cross-functional roles and love working side-by-side with world class engineers and designers to design, ship and iterate. You work well under pressure and you are accountable to results.


Responsibilities

  • You will prioritize user experience above all else, and drive value creation over value extraction
  • You will become the domain expert in your product area. You’ll deeply understand customer and user needs and the broader market through user research, competitive analysis, internal data and cross-functional collaboration 
  • You will create and maintain your team’s roadmap. You’ll work with your product peers, and design and engineering partners to plan and de-risk work. You’ll ensure that the team is always working on the highest priority projects
  • You’ll work side-by-side with your design and engineering partners to ship beautifully-crafted product that delights and empowers our users. You’re not afraid to roll up your sleeves and do whatever is needed to unblock your team 
  • You’ll define, understand and optimize key business metrics and conversion funnels. You’re excited about the business impact of your work and can collaborate effectively with your marketing, sales, finance and strategy partners
  • You will identify the right opportunities to run high-value experiments but you’re equally comfortable leaning on qualitative data and product sense when AB tests are impractical 
  • You will lead product features from concept to launch, measure impact and iterate or sunset where needed 
  • You will socialize your team’s solutions and learnings with the company to create a shared understanding of decisions and outcomes
  • You will collaborate with your product peers across the organization to build integrated product experiences
  • You will empower your team by providing context, creating focus and building shared ownership

Requirements

  • Passion about Frame.io and our mission to power the world’s video creation 
  • 5+ years of product management experience and a strong track record of leading major product initiatives across consumer or user-first business products 
  • You can take high-level business goals or user problems and turn them into an effective roadmap of features, experiments and research with minimal guidance 
  • You are customer obsessed. You’re an expert at finding insights from customer conversations and leveraging those to improve the product. You understand that how a product feels to a user defines how it functions for that user
  • You are an analytical problem-solver. You have experience using both quantitative data and qualitative data to inform product decisions. You’re able to explore data with SQL and work with data teams for more complex analyses. You know when to AB test and when to rely on qualitative insights and product sense 
  • You are a great communicator. You understand that the job requires making sure the organization knows what your team is working on and how it will impact them
  • You write well. You explore your ideas through concise and thoughtful writing. You consistently maintain and update documentation. You can tailor your writing for different audiences and appreciate the leverage writing can give product managers for making ideas understood throughout the organization 
  • You’re a great technical partner. You involve engineering partners in the design process and work with them to understand how implementation tradeoffs may impact the roadmap, but you leave the technical details of “how” to the engineers
  • You’re a systems thinker. You appreciate that success happens as a team and an organization. You proactively identify tradeoffs, dependencies and externalities. You stay ahead of how your work integrates with the broader product and business

Bonus points if you have

  • Product experience in a product-led growth SaaS company 
  • Experience leading growth product management 
  • Experience designing and executing fluid user interactions

Benefits

  • Competitive salary and equity
  • Paid parental leave for primary or secondary caregivers
  • Unlimited PTO and designated Volunteering paid time off
  • Yearly stipend for learning and development
  • Medical, Dental, Vision Insurance and OneMedical membership
  • Flexible Spending Account
  • Monthly Work from Home Stipend
  • 1 paid company-wide holiday for each month in the calendar year
  • All-company week-long winter and summer breaks

Our Philosophy

Our philosophy is simple. At Frame.io, we believe that working with people of different backgrounds and perspectives allows us to elevate each other and helps us build a better product for our users.

We’re proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on the needs of our business, job requirements, and applicants' qualifications. In other words, we only care that you’re the best person for the job.

#LI-JC1

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Technology we use

  • Engineering
    • JavascriptLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries

Location

22 Cortlandt Street, New York, NY 10007

An Insider's view of Frame.io

What are some social events your company does?

Even with fun seasonal events, there are 2 recurring ones that stick out to me. We have a Meet the New Hires happy hour where new folks get to meet others from the company that otherwise they might not. The other is the monthly birthday celebration where we hang out, have some treats, and hype up that month's birthdays as they spin our prize wheel.

JP

HR Coordinator

What projects are you most excited about?

At Frame.io we’re re-imagining workflows and encountering unique problems all the time. I love tackling projects that at first feel like a completely tangled mess. Being heads-down on it for a while, then pulling back to see the full picture and going “Aha! This totally makes sense now.” I love that feeling!

Carolina

Sr. Product Designer

What makes someone successful on your team?

Organization, time management, and grit are three traits that make someone successful on the Business Development Team. Sales in general is definitely a rollercoaster ride and not every month is the same. As a BDR, staying even-keeled through both the good & tough times always leads to success!

Matt

Sr. Business Development Representative

How do you make yourself accessible to the rest of the team?

Being accessible requires self-awareness as a manager. I communicate consistently with my team that I’m available to help tackle issues remotely or in person. In the office, I sit in a visible area close to my team so that swinging by my desk to AMA feels casual. Ultimately, it’s about creating an environment where asking for help feels low stakes.

Rachael

Business Operations Director

What are Frame.io Perks + Benefits

Culture
Volunteer in local community
We offer 16 paid hours of Volunteer time each year to make sure that our employees feel empowered to volunteer wherever motivates them, and have a running list of opportunities to choose from.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a DE&I Core Team whose 10 members span across all our departments. This Core Team works on initiatives across the company to ensure we're working toward DE&I in every way possible.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our Pet Insurance is through Nationwide, and there are options for 50%, 70%, or 90% reimbursement on eligible expenses
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Frame.io offers employees professional development opportunities like annual individual budgets for training, onsite training courses, and the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Working from home has had an impact on each of us in various different ways and we're all adapting to this new reality of working, while trying to get work done. Recharging and self-care are a critical part of doing our best work, so we've added a new holiday and coordinated time off schedule. We've added in company-wide winter and summer breaks, and in addition, if a month does not already include a holiday, we will have an "office closure" day so the entire company can take a day off together to recharge.

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