Production Assistant

The Production Assistant supports the day-to-day operations of Joe Coffee Company’s roasting and production facility, helping ensure coffee is accurately packaged, prepared, and organized for delivery to our cafés, wholesale partners, and customers.

This role is responsible for labeling and packaging coffee, operating production equipment, packing orders, maintaining an organized production environment, and supporting the Production team in completing orders accurately and efficiently.

The ideal candidate is reliable, organized, detail-oriented, and comfortable working in a fast-paced, physical production environment. Successful Production Assistants demonstrate care for both quality and efficiency while upholding Joe Coffee Company’s core values: Curiosity, Craft, Commitment, and Community.

• Accurately label, package, seal, and prepare coffee products according to established production standards
• Operate packaging equipment, including weigh-and-fill equipment, heat sealers, scales, and other production tools
• Measure and verify product weights to ensure accuracy and consistency
• Read and interpret spreadsheets, production reports, invoices, packing lists, and other documentation to accurately complete packaging and fulfillment tasks
• Pack completed orders for delivery or shipment, ensuring products and quantities are accurate
• Assist with organizing finished products, packaging materials, and production supplies
• Learn and safely operate new equipment, tools, and systems as production processes evolve
• Follow established production procedures while identifying opportunities to improve efficiency and workflow
• Work collaboratively with the Production team to complete orders accurately and on schedule

• Participate in required warehouse and workplace safety training
• Follow all safety procedures and instructions related to warehouse machinery, production equipment, food handling, and material handling
• Operate equipment only after receiving appropriate training and authorization
• Use proper lifting, carrying, and material-handling techniques
• Maintain awareness of surroundings and participate in production workflows in a safe and intentional manner
• Promptly communicate equipment concerns, unsafe conditions, injuries, or other potential hazards to management
• Perform production responsibilities in a manner that supports the safety and well-being of both employees and the business

• Maintain a clean, organized, and sanitary production area throughout the shift
• Clean and properly store equipment, tools, and materials according to established procedures
• Keep walkways, workstations, and storage areas clear and organized
• Support general cleaning and organization of the roasting and production space
• Work efficiently with the Production team to support timely order fulfillment

• Work with the General Manager of Production, Assistant Manager of Production, and other team members to cultivate an open environment of learning and growth
• Demonstrate an eagerness to learn new processes, equipment, and systems
• Contribute observations and ideas that support collaborative problem-solving and continuous improvement

• Practice enlightened hospitality in interactions with coworkers, delivery drivers, vendors, and other partners who interact with the production facility
• Contribute to a respectful, collaborative, and supportive work environment
• Understand the role Production plays in supporting Joe Coffee’s cafés, wholesale partners, customers, and broader community

• Work diligently and reliably to support the success of Joe Coffee, our customers, and our partners
• Take ownership of assigned responsibilities and follow through on production and fulfillment needs
• Maintain consistent standards for accuracy, safety, cleanliness, and efficiency

• Understand the important role Production plays in maintaining the quality and consistency of Joe Coffee products
• Handle coffee and finished products with care and attention to detail
• Follow established packaging and production standards to protect product quality from the Roastery to the customer

• We respect our own time and that of those who share this space
• We share similar goals to grow, progress, and learn
• We are all linked, but not ranked
• We encourage one another to define a focus: we can do anything, but not everything
• We trust each individual as the authority on their own experience, including sensory experience
• Within a space of dialogue, we communicate with positive intent

• Experience in coffee production, packaging, fulfillment, warehouse operations, food production, or a similar environment preferred
• Ability to read and interpret basic spreadsheets, reports, invoices, packing lists, labels, and production documentation
• Strong attention to detail, with the ability to maintain focus and accuracy while completing repetitive or detail-oriented tasks
• Ability to work independently with limited supervision and take ownership of assigned responsibilities
• Ability to shift effectively between independent work and collaborative, team-based workflows
• Strong organizational and time-management skills, with the ability to work efficiently while maintaining quality and safety standards
• Willingness to learn new equipment, systems, and production processes
• Ability to approach yourself and teammates with patience, kindness, and respect while contributing to a collaborative working environment
• Previous safety, equipment, food-safety, and/or operational efficiency training preferred but not required, including forklift operation, OSHA-related training, HACCP, or similar certifications
• Valid driver’s license required

This position requires regular physical activity in an active production and warehouse environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Employees in this position must be able to:

• Regularly lift, carry, push, pull, and move materials and products weighing up to 50 pounds, with or without reasonable accommodation
• Remain standing and moving for extended periods throughout the shift
• Frequently bend, reach, twist, squat, and move between production and storage areas
• Regularly use hands and arms to handle, package, label, seal, and organize products and materials
• Perform repetitive hand and arm movements associated with packaging and production work
• Safely move carts, bins, boxes, and other production materials throughout the facility
• Perform tasks requiring attention to detail, including reading labels, weights, order information, and production documentation
• Work in a non-climate-controlled production and warehouse environment, which may include exposure to varying temperatures throughout the year
• Work around coffee, packaging materials, warehouse equipment, machinery, and the normal sounds and conditions of an active roasting and production facility
• Safely perform essential job duties while following all required workplace, food-safety, and equipment-safety procedures