The Production & Quality Control Manager at VRAI will oversee production processes, vendor relations, quality control, and reporting to ensure high standards and operational excellence in jewelry production.
VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.
We are seeking a high-performing jewelry production manager with robust experience in the jewelry industry to oversee fulfillment, integrity, and quality control. This position will work hybrid, on-site at our locations, as well as occasionally visiting vendors in New Jersey and New York. You will oversee everything from order processing to final shipment and post-sale support. This role requires deep involvement in production operations, manufacturing capability evaluation, vendor onboarding and management, contract negotiations, and a relentless focus on maintaining VRAI’s quality standards. The ideal candidate will bring a sharp analytical mindset, strong vendor relations experience, and a passion for hands-on problem-solving to drive operational excellence across the board.
Responsibilities
- Support production and fulfillment: Directly impact deferred revenue, order fulfillment daily by working with vendors on resolving issues and improving process flows and automations.
- Lead Quality Control Strategy: Develop and maintain a comprehensive QC program to ensure all products meet VRAI’s standards. Monitor key metrics, conduct root cause analyses, and implement preventive measures to drive continuous quality improvements.
- Oversee Vendor Operations, timelines, and pricing: Evaluate and onboard vendors through manufacturing capability assessments, sample reviews, and quality audits. Manage daily vendor communication, performance tracking, and long-term relationship development to ensure consistency and accountability.
- Drive Technical Production Excellence: Collaborate with product development to ensure manufacturing feasibility and timely sample execution. Improve production processes to support operational efficiency, scalability, and adherence to the Product Development Calendar.
- Reporting, Compliance, and Post-Sale Oversight: Prepare reports on QC metrics, vendor performance, and production improvements. Stay current with industry regulations and oversee repairs, returns, and inventory management in close coordination with Customer Experience and Operations.
Qualifications
- 5-7 years of experience in jewelry or diamond production, quality control, and technical production, including familiarity with made-to-order and drop-ship business models, is essential.
- Strong background in vendor sourcing, onboarding, and evaluation, with demonstrated success in negotiating contracts and optimizing vendor performance.
- Deep expertise in the jewelry development and manufacturing lifecycle, with strong knowledge of materials and advanced production techniques.
- Proven ability to analyze data, identify trends, and implement process improvements that enhance product quality and operational efficiency.
- Proficiency in ERP systems and other operational tools to support reporting and workflow management.
VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available. Our benefits begin as early as your first day of employment. Medical and vision coverage are retroactive to your start date, while dental and voluntary benefits take effect once you’ve completed your enrollment.
Some plans may not be available pending global locations however other options may be presented.
VRAI is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.
Physical Requirement:
-Mandatory Onsite: The specific nature of this role requires physical presence at a designated VRAI facility for all scheduled work hours. This requirement applies only to positions explicitly designated as Onsite in the job description, such as showroom roles, and does not supersede any agreed-upon remote or hybrid working arrangements for other VRAI positions.
-This position will often: Sit, stand for long periods, walk, grasp, reach with hands and arms, lift below and above shoulders, bend, twist at the waist, climb, balance, stoop, squat, kneel, crawl, talk, hear, see, use fine finger manipulation, and complete repetitive motions.
-Lift/carry and push/pull up to 25 pounds
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
To find out more about VRAI check out:
vrai.com
facebook.com/vrai
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