PRODUCTION SUPERVISOR - PM

GENERAL PURPOSE

The Production Supervisor oversees performance, output, and safety during an assigned shift. This leadership role reports to the Production Manager and is critical in ensuring smooth, high-volume production in a clean, fast-paced environment. Crown Linen operates 365 days a year, so a flexible schedule including weekends and holidays is required.  

DUTIES AND RESPONSIBILITIES

• Supervise and coordinate daily operations of receiving, washing, drying, folding, and distributing linens
• Ensure adherence to production schedules and quality control standards
• Communicate performance expectations and operational goals clearly to team members
• Monitor individual and team performance, provide coaching and feedback
• Monitor key metrics such as PPOH, quality, and labor efficiency, and report performance data
• Identify and support continuous improvement projects using Lean or Six Sigma tools
• Promote and enforce a culture of safety, cleanliness, and accountability
• Assist in hiring, training, evaluations, and, when necessary, disciplinary actions
• Submit shift reports, KPIs, attendance, and safety incidents accurately and on time
• Collaborate with Maintenance and Management teams to resolve production issues quickly
• Lead by example and foster a team-oriented work environment
• Help resolve employee issues, customer escalations, and equipment downtime alongside supervisors
• Ensure plant compliance with OSHA, safety standards, and company policies

This position description is not intended to be an exhaustive list of all duties, responsibilities and qualifications associated with the job.  An individual must be able to perform all the duties and responsibilities listed in a fully competent manner to be considered successful in the position.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.

Qualifications

QUALIFICATIONS

• Proven experience in management, supervisory or team lead role (any industry)
• Experience in high-volume operations with time-sensitive output in manufacturing, logistics, laundry, or warehouse settings
• Proficient in MS Office (Excel, Word, Outlook); experience with WMS or production tracking systems a plus
• Strong verbal and written communication skills
• Ability to lead teams, communicate clearly, and resolve conflicts in a fast-paced setting
• Ability to multitask and manage priorities in a high-volume setting
• Strong organizational and problem-solving skills
• Bilingual English/Spanish preferred
• Familiarity with Lean, Six Sigma, or other process improvement methodologies
• Familiarity with safety protocols and key performance metrics (KPIs)
• Flexible availability (including weekends and holidays)

APPLICABLE WORKING CONDITIONS

WORKING CONDITIONS

AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY

Inside work: protected from weather conditions

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Outside work: no effective protection from weather

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Both inside and outside work: activities occur both inside and outside an office enclosure

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Extreme cold: below 32 degrees for periods of more than 1 hour throughout the normal course of a day

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Extreme heat: above 100 degrees for periods of more than 1 hour throughout the normal course of a day

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Noise: customers must shout to be heard over ambient noise level (hearing protection required)

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Vibration: exposure to oscillating movements of extremities or whole body

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Potential hazards: moving parts, electricity, gas, scaffolding, chemicals, etc.

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Terminal viewing: extended viewing of screens

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Atmospheric conditions (in non-confined spaces): fumes, odors, mists, gases, poor ventilation, etc.

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Oils: air and/or skin exposure to oils and other cutting fluids

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Respirator: use of a respirator is required

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Physical stamina: due to emergency or workload demands, subject to extended work hours requiring stamina beyond normal demands or levels

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

None: employee is NOT substantially exposed to adverse environmental conditions (work occurs in typical office or administrative environment)

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

ESSENTIAL ABILITIES AND FUNCTIONS

ACTIVITY

FUNCTION

AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY

Essential

Non-Essential

Rarely

Occasionally

Frequently

Standing (on a hard surface)

X

Stairs

X

Walking

X

Sitting

X

Twisting

X

Stooping

X

Crouching

X

Crawling

X

Talking

X

Hearing

X

Reaching

X

Seeing

X

Balancing

X

Pushing up to 50 lbs.

X

Pulling up to 50 lbs.

X

Grasping

X

Lifting or carrying up to 50 lbs.

X

Feeling

X

Moving (continuous motion)

X

Using precise hand movements

X

Reasoning or solving problems

X

Reading

X

Writing

X

Performing mathematical calculations

X

Adhering to deadlines under pressure

X

Learning or retaining technical information

X

Interacting with customers or visitors

X