About Zearn and the Role:

Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid.

Our top-rated learning platform is designed to catch kids up and move them forward in grade-level math. And it works. Large-scale efficacy research shows students who use Zearn make significant gains in math proficiency, including the students who start multiple grade levels behind.

As a nonprofit, all of our work is driven by what is best for kids. At the same time, we operate as an intense and fast-moving technology company, inclusively solving hard problems that will impact current and future generations. The problems we solve require expertise in pedagogy, software development, persuasion, psychology, design, writing, video production, problem solving, and countless other disciplines. As an organization that is always stretching to get to the next level of impact, every single person owns mission critical work.

If you’re ready to join our Team of problem solvers, and own work that will drive us to achieve impact at scale, we are looking for you.

Learn more about us at www.zearn.org.

Zearn is seeking a Professional Learning Operations Director to lead the rapidly scaling Professional Development Operations team that supports hundreds of thousands of educators in leading math instruction that helps all kids love learning math. In this role, you will be responsible for implementing the professional development delivery system to successfully support teachers and administrators using Zearn Math in their classrooms. You will collaborate with internal teams, external partners, and educational experts to deliver effective professional learning experiences.You will oversee each moment of the PD delivery flow: from booking and scheduling to its effective delivery, paying attention to crucial details that arise, considering the interdependencies and critical trade-offs needed along the way. In this role, you will lead the execution of a centralized scheduling system, tracking PD delivery, reporting, internal trainer readiness, and other projects throughout the customer journey in order to proactively anticipate and adaptively address any potential challenges, transforming them into opportunities to ensure seamless, engaging, and successful training experiences for our partners. You will work closely with internal teams to identify the best tools to meet the needs of a changing landscape and to consolidate and streamline operations. Finally, you will foster a culture of development and improvement for an in-house team of facilitators, offering skills-based apprenticeship, providing clarity in their role expectations, and ensuring each facilitator precisely knows the content of Zearn and can facilitate in a way that is engaging and inspires hearts and minds.

 Key Responsibilities:

1. Lead and coach a team of trainers to deliver high quality and inspiring training:

• Act as a coach and apprentice to a growing team of 10-20 facilitators, including managers and facilitators.

• Ensure appropriate supports are in place for ongoing evaluation and feedback of our presentations based on partner feedback

• Monitor feedback to ensure all partners receive a best in class experience

• Champion a transparent team environment by setting and maintaining clear guidelines around role expectations and regularly engaging in impactful decision making

• Build adaptivity within the professional learning facilitation team, enhancing the team’s ability to customize facilitation as needed in the moment based on factors such as audience, user case, and time
• Cultivate a culture of problem-solving, empowering the team to address unexpected issues in real-time and deliver high-quality training experiences
• Model excellent facilitation by leading a variety of training sessions both onsite and virtually 

2. Manage partnerships with professional learning organizations to ensure the delivery of trainings that meet Zearn’s quality standards:

• Implement, manage, and refine an end-to-end booking system that allows Zearn Math to fulfill all contractual agreements, allow self-serve booking by partners, and assess the impact and effectiveness of the training experience

• Spearhead the creation of contingency plans designed to ensure Zearn's partners always receive an excellent training experience, anticipating and planning for the unexpected / unpredictable 

3. Oversee, monitor, and improve the internal training delivery system:

• Oversee the internal training system in order to achieve operational excellence 
• Review survey data and constantly analyze what trainers are getting to impact, what survey data is strong, who is not getting strong enough survey data
• Ensure our partners are able to schedule trainings with ease, trainer transportation is organized with ease, travel schedules are planned well in advance and communicated to all trainers and school administrators, the system accurately marks the training in Zearn’s systems to enable internal teams to confirm contract, billing, and delivery details
• Partner with the Zearn team internally to monitor whether we are meeting contractual obligations and to develop a plan to ensure smooth operations and swift resolutions of unforeseen issues
• Research and recommend new tools to meet the needs of a changing landscape, and to consolidate and streamline operations

 Candidate Profile

• You bring 10 or more years of professional experience, including experience and skill in designing and facilitating professional learning and development sessions for educators, as well as demonstrated success as a classroom teacher, instructional leader, and educator.

• You are skilled in people management, able to set and enforce clear and transparent guidelines and make frequent people decisions,

• You are excited to lead and develop a team of facilitators and managers.

• You can build a system end to end and meticulously cross t’s and dot I’s. 

• You are a hands-on leader who is comfortable rolling up your sleeves to lead high-quality professional learning sessions.

• You possess excellent verbal and written communication skills, as well as dynamic, engaging, and effective facilitation skills.

• You have experience working with technology-enhanced instructional materials (experience with Zearn Math is a plus).

• You are committed to Zearn's mission of creating learning and teaching experiences where all kids belong and can love learning math.

Benefits & Compensation:

Zearn offers a competitive salary, commensurate with experience that starts at $120,000-180,000, and a robust benefits package, including comprehensive medical, dental, and vision plans; short- and long-term disability insurance; life insurance; 401K matching; parental leave; and a competitive PTO policy.

To Apply: https://recruiterflow.com/workmonger/jobs/134

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