Program Associate (Aging Services)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults throughout Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description: Our vibrant Older Adult Center/Home Delivered Meals helps older members of the community live life to the fullest by providing case management, support services and activities to more than 3,000 center members. Birthdays, holiday parties and other social events strengthen the sense of community. Our hot lunches provide vital nutrition support at an affordable price. Our older adults are actively involved in the center, so services and activities reflect their needs and interests.

Position Summary: The Program Associate will be responsible for the administrative tasks of the Food and Nutrition Department/OAC in support of the HDM Manager in working with data entry, compliance, policies, and procedures of the department. The Program Associate will be responsible for collaborating daily with staff, clients, and volunteers. The Program Associate will provide excellent customer service and maintain positive relationships internally and externally, including delivering volunteer orientation meetings.

Schedule: Monday through Friday 35 hours per week. 

Hourly Rate: $21.33

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties 

• Work with the Director of the HDM and OAC to ensure a high-quality volunteer experience, focusing on greeting volunteers, hospitality, troubleshooting issues, and delivering volunteer orientations to groups of various sizes and backgrounds.
• Assist with preparation and updating of variety of documents to communicate information in a timely fashion in line with compliance requirements to meet contractual goals.
• Intermediate Excel proficiency; you’ve worked in Excel previously and know how to filter and sort data, as well as some basic formulas
• Able to communicate verbally and in writing in a clear and professional manner
• Ability to work with a high level of accuracy
• Ability to work under pressure/multitask and meet deadlines
• Inputs appropriate data in the prescribed format, utilizing basic knowledge of computer software or systems.
• Cross-references data to ensure accuracy and completeness; scans and edits for errors during entry.
• Prepares source data for computer entry by compiling and sorting information, establishing entry priorities.
• Contributes to team effort by accomplishing related results as needed
• Update databases or records with new information as it becomes available
• Correct and modify inaccurate files and records
• Create and organize spreadsheets with large numbers
• Protect the information and identities of customers/clients
• Organizing paper formats, paper backups, and material source files as needed
• Performs other duties as required.

Qualifications & Educational Requirements

• High school diploma
• Extensive knowledge of Microsoft Office Suite, particularly of Excel spreadsheets
• Knowledge of Peerplace and SQL a plus
• Strong attention to detail
• Able to quickly and accurately type and enter data
• Excellent verbal and written communication skills
• In-depth understanding of databases

Work Environment

(indoor/outdoor)

Employee Benefits

• Medical/Dental/Vision

• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts

• 403B Thrift Retirement Plan

• 12 Annual Sick Days

• 12 Agency Holidays

• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment

• Total of more than 6 weeks (a month and half) of paid time off

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.