Program Manager Lead, Account Management Strategy

| Remote
Employer Provided Salary: 123,400-223,100 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
The Growth Data & Strategy team is responsible for building the vision, driving data-driven programs, and defining tooling strategies to increase Sales, CS, and Account Management teams' efficiency and effectiveness and improve the experience of businesses that use Square's ecosystem of products. We work closely with Sales, CS, and Account Management business partners, as well as Product, Finance, Engineering, and Design to acquire, grow, and retain Square sellers.
In this role, you will lead a team of strategic Program Managers that support the Account Management (AM) organization. Your team will identify business opportunities, help define the strategic visions for the Account Management organization, scope solutions, assess trade-offs & risks, align cross-functional stakeholders, and drive execution of programs that will impact Square's retention, and growth.
You Will:

  • Manage a team of Strategy and Operation Program Managers who are responsible for identifying and delivering on Account Management's largest opportunities on revenue generation and customer retention, improve efficiency and quality of service. You'll play a large part in ensuring timely and smooth delivery of our global vision and strategy
  • Hire, onboard, develop, and coach a team of high performing program managers
  • Provide leadership oversight to ensure that - across all of the various initiatives we're working on throughout the organization - we are prioritizing our work and resources effectively, measuring impact, and delivering results
  • Deeply engage with our AM leaders and teams, embody their day-to-day operational challenges and identify issues that limit scalability across the organization
  • Break down ambiguous problems, align on business strategy, define requirements, curate stakeholders, and drive the execution towards a unified goal
  • Own the roadmapping and delivery of high impact, cross-functional programs
  • Define metrics to track the impact of programs and initiatives against broader goals
  • Create thoughtful and seamless change management plans in partnership with Account Management Leadership
  • Build and manage relationships with AM leaders and teams, and with various stakeholders across the company (e.g. Finance, Product, CS, Sales)
  • Develop and manage end-to-end solutions and ensure on-time delivery that meets defined goals and requirements


Qualifications

  • 8+ years of program management experience, supporting Account Management or another GTM function
  • 3+ years of people management experience
  • The ability to drive optimization and process improvement across all aspects of revenue generation and customer retention
  • Excellent presentation skills, catered towards a variety of stakeholder functions. You're able to clearly and concisely communicate an idea, or overall project/program status.
  • A keen eye for prioritization and continuous optimization. You have the ability to discern the urgency and importance of work
  • The ability to analyze data to identify the largest strategic opportunities for the organization. Be able to use data-driven insights to provide high-impact recommendations
  • Expertise working across multiple teams, technical and non-technical, to build and deliver end-to-end tooling and programs
  • Strong project management skills and the ability to manage multiple, complex projects at once
  • Ability to leverage data to identify the largest strategic opportunities for the organization and to drive recommendations
  • Expertise with scoping team deliverables, prioritizing and sequencing work within team roadmap, and driving accountability across execution
  • [Bonus] Experience with Asana and Jira


Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $148,700 - USD $223,100
Zone B: USD $138,300 - USD $207,500
Zone C: USD $130,900 - USD $196,300
Zone D: USD $123,400 - USD $185,200
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits


These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
US and Canada EEOC Statement
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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New York, NY

An Insider's view of Square

How would you describe the company’s work-life balance?

"Our remote work policy gives me the flexibility to both travel, and collaborate in office. Our remote policy lets me continue to do things I am passionate about, which encourages me to bring my most authentic self to the workplace and feel empowered."

Pooja

Recruiter

What does career growth look like on your team?

“My internship at Square was great. I learned from world-class Engineers and was given a ton of ownership over meaningful projects. As a full time Engineer, I joined the same team I interned on, and have continued to build Machine Learning driven features that empower businesses.”

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Machine Learning Engineer

What are Square Perks + Benefits

Square Benefits Overview

At Square, we want to provide you with benefits, perks, and offerings that empower you to make choices for your life and what matters to you. We understand the importance of having quality care. So, whatever stage of life you’re in, we offer coverage and plans to support total health — physical, mental, and financial — for you and your family.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services
Apprenticeship programs

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