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Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Leads ServiceNow’s Americas CRM&I Expert Services practice and manages 10–15 consultants delivering CRM implementations and advisory engagements. Develops business growth plans, supports presales scoping, oversees forecasting and resourcing, drives delivery quality and continuous improvement, and builds relationships with customers, partners, product teams, and internal stakeholders. Responsible for hiring, enablement, mentoring, and performance management while promoting best practices across ServiceNow CRM products, including CSM, FSM, and Sales CRM.
Top Skills:
AgileExcelMS OfficePowerPointScaled AgileServicenow Customer Service ManagementServicenow Field Service ManagementServicenow PlatformServicenow Sales CrmWord
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads to assess customers’ insurance needs, recommend appropriate property and casualty coverage, and convert prospects into policyholders. The role includes paid training and licensing support, customer consultation, sales closing, brand representation, and meeting performance goals. Employees work remotely on a fixed schedule that includes weekdays and one weekend day, using company-provided equipment and a wired high-speed internet connection.
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Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
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Lead and oversee large, complex IT and business programs: develop plans, manage budgets/schedules/resources, assess and mitigate risks, validate requirements, recommend solutions, drive process improvements, mentor project managers, coordinate stakeholders, and ensure successful implementations.
Program Manager Job Description What You Will Do
- Develop project plans for highly complex, strategic initiatives using established project management methodologies/tools, including work plans, schedules, budgets, resource allocation, scope, and deliverable matrices.
- Perform variance analysis (schedule, cost vs. budget, resources, scope changes) and make trade-offs with project sponsors as required.
- Conduct project risk assessment, quantification, response planning, and control, and communicate risks to clients, sponsors, IT management, and vendors.
- Develop and execute mitigation strategies to manage identified risks.
- Validate client and functional requirements, ensuring alignment with sponsor expectations.
- Assess the impact of proposed solutions on existing technologies and communicate findings to stakeholders.
- Recommend application products or solutions to meet business requirements.
- Evaluate opportunities for operational efficiency and business process improvements.
- Prepare and deliver presentations to IT management, sponsors, and vendors.
- Oversee pre- and post-implementation activities and ensure project success.
- Provide guidance and work direction to project managers.
- Address complex issues requiring in-depth analysis and sound judgment in selecting methods and evaluation criteria.
- Define and recommend overall program strategy, aligning decisions with organizational goals.
- Clearly articulate the impact of program decisions on the big picture and vice versa.
Stakeholder & Team Engagement
- Frequently interact with customers, cross-functional peers, and managers to resolve inter-departmental matters.
- Collaborate with business leadership at all levels.
- Build networks with key contacts outside of immediate expertise area.
- Coach, mentor, and train team members; contribute to performance appraisals.
- Assist in conducting team-building and development activities.
- Coordinate activities of associates while receiving limited instruction on new assignments.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field.
- 8+ years of progressive experience in project/program management, with proven success managing large, complex, cross-functional initiatives.
- Strong knowledge of project management methodologies, tools, and techniques (Agile, Waterfall, or hybrid).
- Demonstrated ability to manage budgets, schedules, and resources effectively.
- Excellent communication, presentation, and stakeholder management skills.
- Experience in risk assessment, mitigation planning, and vendor management.
- Proven leadership skills with the ability to guide and mentor project managers.
Preferred Qualifications
- Master’s degree (MBA or related field).
- PMP, PgMP, or other relevant project/program management certifications.
- Experience working in a global, matrixed organization.
- Background in IT, digital transformation, or enterprise-level system implementations.
- Strong problem-solving skills with ability to evaluate multiple solutions and drive efficiency.
- Demonstrated success in change management and process improvement initiatives.
Compensation, Benefits and Duration
Minimum Compensation: USD 64,000
Maximum Compensation: USD 228,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
Photon New York, New York, USA Office
New York, United States
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory



