The role involves overseeing fixed-price ITSM projects using ServiceNow, managing implementations, stakeholder governance, and leading geographically distributed teams.
QUALIFICATIONS
Key Requirements:- Vendor-side fixed-price project delivery experience
- 2–3 end-to-end ServiceNow ITSM implementations required
- Experience with ITSM plus modules such as CMDB, ITAM, and ITOM
- Strong PM governance, budgeting, and stakeholder management background
- Personality and communication fit are critical for this role
· 14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.
· Proven experience managing fixed-price projects from the vendor/consulting side.
· Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations.
· Experience leading implementations involving:
o ITSM
o CMDB
o ITAM
o ITOM
o Custom ServiceNow workflows
· Strong IT Services & Consulting background.
· Deep understanding of Waterfall and Hybrid delivery methodologies.
· Strong stakeholder management, communication, and governance experience.
· PMP, ITIL, or ServiceNow certifications preferred.
· Bachelor’s degree required.
Preferred Qualifications
· Public sector or government project experience
· Experience managing geographically distributed teams
· Strong change management and organizational transformation experience
Interview Process
1. Virtual interview with Lead PM
2. Virtual or onsite interview with Delivery Manager
3. Final onsite interview with Hiring Manager
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