Project Manager, Language Services

| US | Remote
Employer Provided Salary: 60,000-80,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Overview

Smartling was founded 14 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services empowering teams to collaborate in real-time to create experiences customers love.

Smartling is seeking a Project Manager for a remote, work-from-home position. We are looking for a true go-getter to provide outstanding support to our Language Services customers. In return, we offer competitive compensation, exceptional benefits, a clear career path, and the unique opportunity to be a part of a high-growth company that is changing the world. 

As a Project Manager, you will be primarily responsible for the delivery of translations on the Smartling platform. This means playing the link between our linguist community and customers to coordinate, monitor and fulfill service requests that meet both our customer’s expectations and Smartling’s key goals. In addition, you will consult with customers on approaches to best meet their localization needs, assist in onboarding new customers, and help address customer service requests. 

At this time we are considering candidates based in ET and CT zones. 

You Will

  • Oversee and deliver translation requests on a daily basis, ensuring that Smartling meets its expected service levels and key goals
  • Accurately diagnose service issues, effectively present solutions to customers, and execute on those solutions at a high level. 
  • Quickly respond to customer requests and inquiries. 
  • Work with freelance translators so that projects are routinely delivered on time and with high quality. 
  • Foster positive relationships with key customer stakeholders. 
  • Collaborate with sales, customer success, and product teams to deliver high-quality services to customers

You Have

  • 2+ years of localization experience 
  • Ability to multitask, prioritize and deliver in a high-paced environment and under tight timelines.
  • Ability to be entrepreneurial, persistent and positive in the face of tough challenges.
  • Exceptional attention to detail.
  • High level of self-motivation to constantly do things better, and to set the bar higher for yourself and others around you.
  • Excellent written and oral communication skills.
  • High degree of comfort with/ ability to quickly pick up cloud-based software.
  • Bachelor’s degree required.
  • A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Preferred but not required

  • Knowledge of SaaS Dashboards
  • Fluency in a second language

You are

  • Adaptable. Accept and embrace changes as situations or objectives evolve
  • Task Management Hero. Demonstrate the ability to work within timelines for successful completion of assigned tasks or projects
  • Results Focus. Exhibit commitment to goals and consistently deliver results
  • Enthusiastic. Maintains optimism through ups and downs; bounces back undaunted
  • Customer Focus. Builds positive and fruitful customer relationships by giving customers’ needs priority and responding quickly to customer concerns
  • Accountable. Maintains consistency in all aspects of their job

You Will Enjoy

  • Freedom 🏡 - we are remote first
  • Growth  - an opportunity to learn and advance your career
  • Wealth 💰 - we offer a competitive salary and 401(k) + company match
  • Wellness - free medical plan for you and your family, dental and vision insurance
  • Balance - flexible PTO + 11 holidays; generous parental leave
  • Culture 🤝- an energetic, value-driven, and fun culture and team spirit
  • Bonus - employee referral program and Apple equipment

We use E-verify platform for the work authorization verifications.

Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

The US national pay range for this role is $60,000-$80,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.

To all recruitment agencies: Smartling does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Smartling employees. Smartling is not responsible for any fees related to unsolicited resumes.

*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.

Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Linkedin Sales NavigatorCRM
    • EquireCRM
    • ZoomInfoCRM
    • YeswareCRM

Location

NY

An Insider's view of Smartling

How would you describe the company’s work-life balance?

My managers and colleagues alike share immense respect for work/life boundaries. As part of a remote organization with teams across different time zones, trust and flexibility are the norm. And when it comes time for a vacation, I know that my team has processes in place to ensure I can truly log off!

Kelly

Sr. Customer Success Manager

How do you collaborate with other teams in the company?

The great thing about collaboration at Smartling is that teams are really focused on outcomes and measured deliverables. This helps everyone know what they need to do to support one another and get positive results.

Andrew

Associate Director, Language Services

What are some things you learned at the company?

I've learned so much at Smartling, but I would say learning about different technical integrations into complex tech stacks has been the most impactful. Having had a very basic understanding, this knowledge has been helpful in growing and closing opportunities! We have an amazing team of Solution Engineers who are always ready and willing to help.

Jose

Sr. Account Executive

How do you empower your team to be more creative?

Simply by focusing on outcomes over outputs. Defining a goal and giving each team member the autonomy to approach it in their own way encourages experimentation, taking risks, and thinking outside of the box.

Grace

Sr. Director, Product

How do you make yourself accessible to the rest of the team?

In our new remote work reality, I make sure to schedule regular check-ins with my team members. I also stay close to Slack where they can reach out at any point. Knowing when to switch from written communication to a call becomes also essential to avoid misunderstanding.

Valerie

Senior Director, Language Services

What are Smartling Perks + Benefits

Culture
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Professional Development
Job training & conferences
Promote from within
Paid industry certifications

More Jobs at Smartling

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about SmartlingFind similar jobs like this