Manages billable technology services projects from startup through closure, overseeing scope, schedules, budgets, risks, issues, resources, vendors, financials, governance, and customer communications. Coordinates internal and external stakeholders across concurrent engagements, ensures deliverables meet acceptance criteria and business outcomes, manages change control, and supports PMO process improvement and customer relationship activities.
The Project Manager is responsible for managing billable customer projects from startup through closure, achieving measurable customer satisfaction and business outcomes. This role works directly with clients, internal delivery teams, practice leaders, vendors, and other stakeholders to ensure project deliverables align with approved scope, schedule, budget, acceptance criteria, and client objectives. The Project Manager provides disciplined governance, proactive communication, financial oversight, risk management, and issue resolution across multiple concurrent technology services engagements.
Key Responsibilities
- Manage customer projects from startup through closure using established PMO methodology, internal tools, and required governance processes.
- Confirm project objectives, scope, deliverables, milestones, acceptance criteria, roles, and responsibilities with internal and external stakeholders.
- Develop and maintain project plans, schedules, forecasts, status reports, meeting records, and required project documentation.
- Lead client-facing kickoff, progress, governance, and closeout meetings; communicate timely and accurate project information to stakeholders.
- Maintain RAID logs, including risks, issues, actions, and decisions; assign owners, monitor due dates, remove obstacles, and escalate concerns as appropriate.
- Coordinate and manage the activities of internal teams, external partners, vendors, and customer resources across projects involving multiple technologies, resources, or locations.
- Manage simultaneous engagements and competing requests while maintaining focus on scope, schedule, budget, quality, and customer expectations.
- Monitor project financials, billings, revenue, margin, resource consumption, and forecasts; provide accurate updates to management and address variances.
- Manage scope against the applicable statement of work and ensure out-of-scope requests are documented and addressed through the appropriate change control, change order, or event notice process.
- Hold project team members accountable for commitments, deliverable quality, time entry, and adherence to project and quality-management processes.
- Obtain required approvals and signoffs, oversee delivery and review of project assets, and complete administrative and operational closure activities.
- Use ServiceNow and other approved enterprise platforms to maintain current project, portfolio, financial, resource, and status information.
- Contribute to the ongoing development of PMO processes, procedures, templates, delivery standards, and continuous-improvement initiatives.
- Support customer relationship management and business development activities by serving as a professional, trusted project delivery advisor.
Skills, Knowledge and Expertise
Required:
- Four-year college degree, or an equivalent combination of education and relevant work experience.
- Four or more years of relevant project management experience, including customer-facing responsibility for external projects in an IT professional services, consulting, or technology delivery environment.
- Demonstrated experience managing complex projects with multiple workstreams, technologies, resources, vendors, or customer locations.
- Demonstrated track record of delivering projects on time and within budget while meeting agreed customer expectations and business outcomes.
- Experience managing project scope, schedules, budgets, forecasts, risks, issues, actions, decisions, change controls, acceptance criteria, and project closure.
- Ability to manage multiple concurrent priorities, address escalations, resolve obstacles, and communicate decisions and impacts clearly.
- Strong stakeholder management, facilitation, leadership, business writing, presentation, negotiation, and decision-making skills.
- Proficiency with Microsoft Office, Microsoft Teams, collaboration platforms, and project or portfolio management systems.
- Ability and willingness to travel to customer or business locations as required; travel is not expected to exceed 50 percent.
Preferred:
- PMP, CAPM, or comparable project management certification.
- Experience using ServiceNow for project, portfolio, resource, financial, or status management.
- Experience managing large or high-complexity customer engagements, including projects valued at $500,000 or more.
- Experience supporting cybersecurity, cloud, data center, networking, data, managed services, or other technology services engagements.
- Experience contributing to PMO process improvement, delivery methodology, templates, standards, or operational maturity initiatives.
Work Environment:
This role is typically performed in a professional office or remote/hybrid work environment. The position requires regular use of a computer, collaboration tools, email, phone, virtual meeting platforms, and enterprise business systems. The role involves frequent interaction with clients, internal teams, vendors, and business stakeholders across multiple locations and time zones. Travel to customer, partner, team, or business locations may be required.
Base Salary Range: $95,000 to $130,000
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.
This role is typically performed in a professional office or remote/hybrid work environment. The position requires regular use of a computer, collaboration tools, email, phone, virtual meeting platforms, and enterprise business systems. The role involves frequent interaction with clients, internal teams, vendors, and business stakeholders across multiple locations and time zones. Travel to customer, partner, team, or business locations may be required.
Base Salary Range: $95,000 to $130,000
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.
About
Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.
Similar Jobs
Fintech • Mobile • Software • Financial Services
Leads and coaches licensed personal lines insurance agents, drives sales and service metrics, oversees insurance sales from intake through fulfillment, identifies cross-sell opportunities, and develops processes for SoFi Protect. Manages performance, hiring, team development, and carrier relationships while advising members on Home, Auto, and Life Insurance coverage.
Artificial Intelligence • Fintech • Software • Travel
Owns end-to-end implementations for travel management companies, from discovery and configuration through go-live and stabilization. The role configures online booking tools, GDS environments, corporate travel programs, integrations, policies, billing, and access; leads UAT, training, defect triage, and go/no-go decisions; and manages multiple launches concurrently. As the first dedicated implementer, this person will also create implementation playbooks, templates, migration procedures, and scalable processes while supporting enterprise sales and product roadmap development.
Top Skills:
Ai ToolsAmadeusBiConcurDeemHrisSabreSpotnanaSsoTravelport
.png)
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Leads Navan’s North America Travel Services organization, overseeing customer support operations, service quality, workforce planning, cost efficiency, and team development. Drives scalable operating models, operational transformation, AI and automation adoption, technology partnerships, and data-informed improvements. Partners cross-functionally to enhance enterprise traveler experiences, manage vendors, and ensure operational readiness during travel disruptions. Requires extensive senior leadership experience in large-scale contact center or service operations, preferably within corporate travel, airlines, travel management, or travel technology.
Top Skills:
AIAmadeusAutomated Quality AssuranceAutomationChatbotsConversational AiCrm PlatformsGlobal Distribution Systems (Gds)Knowledge ManagementOmnichannel SolutionsPerformance AnalyticsSabreWorkflow AutomationWorkforce Management Tools
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
