Project Manager

Why SailPoint? 

Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. 

If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team. 

SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations.  

About the team Success Acceleration Services Packages (SASP): 

We are a global dynamic, multicultural and multilingual team that thrives in a fast-paced, ever-evolving environment. From technical experts to senior management, we collaborate closely to tackle any situation head-on with a “build the plane as we fly it” mindset. We’re goal-driven and solution-focused, turning every challenge into an opportunity while supporting and learning from one another. 

Our team is passionate, curious and always ready to dive deep, bringing people together to help navigate and deliver results with professionalism and care. We work hard, move fast and continuously bring fresh ideas to the table, all while fostering a culture of growth, inclusion and mutual respect. We invest in our people, champion their careers and ensure our customers and business are always at the forefront. If you’re proactive, eager to learn and ready to make a real impact, join us in shaping the future as part of this incredible worldwide operating team. 

Who You Are: 

You are a self-directed, highly motivated, and experienced professional who excels in customer and partner-facing roles. Your strengths lie in managing details with exceptional communication skills and organizational prowess. You are adept at working with various teams and geographies, maintaining a focus on operations while possessing project management capabilities. 

What You will Do: 

Your responsibilities will include coordinating resources for early customer support, workshops, and rule diagnostics. You will be a key communicator, ensuring the proper setup of customers and coordinating events and webinars. Your organizational skills will be crucial as you manage, and update project information ensuring the stakeholders and purchased services are being fully leveraged. Also, you will be responsible for contacting Customer Success Managers, confirming kickoff completion, and ensuring customer readiness. Your ability to discern appropriate discussions and maintain discretion in choosing whom to involve will be crucial for success. 

• Within 1-2 months you will lead customer projects by preparing project plans, meeting with internal teams and customers on a weekly basis, tracking progress and deliverable completion, maintaining project status, forecasting, and budget reporting, and documenting project risks and issues.  

• After 6 months, you will have demonstrated a strong understanding of our delivery methodology and lead significant PM duties for SASP 

• Within 1 year, you will be expected to manage all project management duties for various project types and complexity resulting in a sustainable project management portfolio. 

 
Responsibilities: 

• Coordinate resources for setup support, workshops, and rule diagnostics 

• Confirm proper customer setup and coordinate events and webinars 

• Manage the project and customers using Smartsheet or other project management tools, updating and organizing information 

• Confirm kickoff dates and ensure project readiness 

• Initiate staffing requests and submit tickets for architect sessions 

• Exercise discretion in discussions and involvement of relevant parties 

Requirements: 

• 3+ years of professional work experience, with a focus on customer or partner-facing roles 

• Excellent organizational and communication skills 

• Experience in coordinating resources 

• Ability to coordinate events, webinars, and ensure proper customer setup 

• Strong operational focus with project management capabilities 

• Experience working with various teams, maintaining discretion and effective communication 

Certifications: Project Management Professional (PMP) a plus, or Certified Associate in Project Management (CAPM) 

Education: Bachelor’s degree or equivalent work experience