This is a strategic position working alongside the Customers & Partners leadership team to establish, execute and monitor ongoing programs, procedures and knowledge sustainment in their teams. The significant growth in the team’s scale, domain and functions has made the need of executing new programs and procedures essential. The ideal candidate has very strong analytical skills, and expertise in the domains of post-sale organizational structure and drivers of success. The position requires experience with cross-organization project management and will develop a bold strategy for maximizing the results and capabilities across a revenue-driving and specialized Customers & Partners team. As the Customers & Partners Program Manager, you will drive initiatives that result in lasting solutions that positively impact our business operations, customer experience, and financial outcomes.

Bizzabo powers immersive in-person, virtual, and hybrid experiences. The Bizzabo Event Experience OS is a data-rich open platform that allows Event Experience Leaders to manage events, engage audiences, activate communities, and deliver powerful business outcomes — all while keeping attendee data private and secure. Bizzabo powers events for world-leading brands, from Fortune 100 enterprise organizations and financial institutions to creative agencies and scaling tech companies. Bizzabo was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has more than 350 employees in its New York, Tel-Aviv, Kyiv, Montreal, and London offices, as well as 15+ remote locations around the world.

Community Details and Perks:

The Bizzabo Community

At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.

We believe the future of events is all about choice and flexibility, which is why we've adopted a remote-friendly hybrid model for our workforce. We have offices in several major global cities, and we encourage our team to gather in-person without any requirements about how often that happens. Additionally, we have people working from 15+ remote locations around the world.

Perks

• We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.
• We are a dog friendly in-person and virtual office!
• For new employees joining us during this remote work period, we offer a comprehensive virtual onboarding experience with a stipend to get your remote office set up. 
• We have frequent Bizzabonding activities including bi-weekly sponsored lunches, bi-weekly happy hours, virtual cooking classes, yoga classes, fitness classes, and other virtual bonding activities to keep our Bizzaboers engaged and connected. We welcome all new ideas and encourage each Bizzaboer to participate or lead their own virtual event!
• Our office is located on 27th and Broadway south of Madison Square Garden. This vibrant neighborhood includes great lunch spots, train accessibility, and views of the Empire State Building.

#LI-MF1

What you’ll be doing:

• Strategically partner with cross-functional VPs and their respective teams to orchestrate and implement transformational change.
• Outline, document, and integrate customer and partner journeys and associated playbooks into the fabric of the Customer and Partners organization and Bizzabo as a whole.
• Surface insights and opportunities for refinement with the goal of maximizing results for Bizzabo while simultaneously remaining customer & Partner centric.
• Identify gaps that exist inside/outside the Customer & Partners team affecting team’s productivity, customer/partner experience, and financial results and present proposed solutions for consideration and prioritization.
• Create clarity in a complex organizational environment, generate energy through a bias towards action, and deliver measurable results inside communicated timelines.
• Consult in the creation of KPIs to monitor team and individual performance.
• Partner closely with the Sales & Customer Operations team to drive structural improvements in systems (Salesforce & Gainsight)

Who are you:

• Minimum of 5 years in a business operations, project or program manager role
• You are results-oriented and strive to create order at scale 
• You are extremely analytical: you can take a problem, analyze it, break it down into smaller blocks, and address those without losing sight of the big picture.
• You are passionate about creating order by building and operationalizing processes, both within a team and cross functionally.
• You are passionate about documenting everything. You don’t believe in knowledge that sits in people’s heads, and work tirelessly to ensure everything is documented and easily accessible.
• You have excellent written & communication skills, and are comfortable directing others toward shared results; even those in a senior leadership capacity 
• You have experience working in a fast-paced B2B SaaS environment 
• You have relevant customer, partner, and sales experiences
• You have worked in, or have strong knowledge in the Events Industry

The addition of this position to the Customers & Partners team will provide several benefits, both internally and externally, including but not limited to:

• Increasing employee morale, productivity by implementing processes to increase consistency and effectiveness
• Encouraging employee retention by enabling leadership to spend more time focused on employee development and role specific subject matter expertise
• Influencing your business partners and their team to deliver on their key metrics; customer retention, pipeline generation, and incremental ARR (new & expansion)