Associate, Subscription Operations & Technology
About Birchbox:
We started Birchbox in 2010 to redefine the way consumers discover and shop for beauty and grooming. The company quickly grew from an exciting idea to a business that has materially shaped the beauty industry: we've activated an enormous group of underserved, untapped consumers, awakening their relationship with beauty by making the experience relevant, easy and fun. Our innovation isn't the simple concept of delivering a box of samples - it's understanding that although not everyone is passionate about beauty and grooming, everyone still deserves to have a great experience finding, trying and buying it.
Birchbox operates in six countries, reaching more than 2.5 million active customers with a portfolio of 500 best-in-class prestige brand partners. We have retail locations within select Walgreens stores across the US as well as a flagship Birchbox store in Paris.
About the role:
Birchbox is looking for a hardworking and motivated self-starter to help ensure that all subscribers receive a personalized, on-time, monthly delivery and support our subscription operations and technology. The ideal candidate is able to multitask and prioritize, but also lives for the details, and is an excellent all-around team player and communicator. You will play an integral role on a team that is at the heart of the subscription.
You will...
- Support monthly box assortment and allocation for all of our subscribers, ensuring they receive a personalized, on time box, utilizing our proprietary tools and technology
- Work across teams to champion and help project manage automation of operations processes
- Assist with compilation of dashboards and track KPIs.
- Partner with cross teams to ensure that we are delivering a great experience to our customers
- Assist with subscription related tech projects
- QA monthly assortment and rules
- Work with the warehouse to ensure boxes are kitted accurately
- Create BOMs and product cards for monthly assortments
Requirements
Bachelor’s degree
1+ years of experience in business operations or other technical field is a plus
You...
- ...Are a stickler for the details – you pride yourself on the quality of your work and don’t send anything out without triple checking
...Are a pro at juggling multiple priorities and know how to manage tasks, people, and processes at the same time
...Are a doer - you love the thrill of building something new and executing, and do both with speed
…Are a strategic problem solver – you constantly have ideas for how to make a situation or service more efficient and successful, and want to create change
…Are great with numbers and strongly believe in using metrics to analyze performance and maximize results
...Google it if you don't know
...Always want to know how everything works - you'll be at the center of everything to do with our subscription.
- ...Are comfortable with data and the more technical side of things - we use a lot of SQL, Python and R.