About Transfix:

Transfix, named to Forbes’ “Next Billion-Dollar Startups” list, is the leading transportation solutions provider whose digital brokerage marketplace and logistics software offerings are helping transform the $800 billion trucking industry. Since its founding in 2013, Transfix has been driven by a mission to deliver simple, smart, and sustainable solutions for shippers and carriers, powered by people and technology.

Here at Transfix, we are not only building incredible technology solving some of the world’s biggest, most complex, and most important challenges in the freight and logistics industry; We are also helping protect our environment and are passionate about making the world a better place by increasing sustainability and eliminating the extreme amount of waste that currently exists in our industry.

By combining deep industry expertise and a best in class carrier network with cutting-edge technology, Transfix is reimagining the world of transportation. Transfix works with some of the largest Fortune 500 companies such as Staples, Unilever, Target and Wayfair rely on Transfix to handle their most important FTL freight needs. With instant pricing, algorithmic matching, superior service, and unmatched intelligence, Transfix is optimizing the supply chain from start to finish. 

The problems we solve everyday are real and require creativity, grit, and determination. Recognized as one of Built In’s Best Places to Work 2021, Transfix is building a culture that challenges norms while fostering experimentation and personal growth. We’re hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers. 

About the Role:

Transfix is growing in exciting ways, and as we continue to grow our customer base, we know that keeping those customers happy from implementation forward will be key to our continued success. That’s why we are looking for a hands-on Business Process Project Manager to join our Implementation team, supporting our key customers: Shippers. This includes Fortune 500 organizations as well as mid-market organizations that rely on our technology and services to get goods to their customers and consumers. In this role, you’ll play an integral part in further developing and enhancing the Shipper (Customer) process. All aspects of your work will involve cross-functional project management and collaboration, where you’ll lead meetings focused on customer health and growth, and develop advanced processes, workflows and reporting to enable our employees to more quickly and deeply engage with customers, suppliers, and across internal teams.

You are a hands-on leader who is adept in business processes, can easily apply your expertise through solid project management and gain alignment with stakeholders. If you enjoy creative problem solving, can think strategically to implement processes, and thrive when you get to impress and delight customers and your colleagues by making everyone’s life easier, please keep reading!

Note: This role is a hybrid position, so we are prioritizing candidates located near our NYC Headquarters office and/or our Atlanta, GA office.

In this Role You Will:

• Lead the full lifecycle of multiple projects from start to end, including driving post-mortem analysis to drive continuous improvement
• Utilize a combination of logistics knowledge and project management skills to ensure a quality onboarding experience for all customers, from Fortune 500s to mid and small-sized organizations who rely on Transfix
• Solve complex problems while meeting or beating project milestones and deadlines 
• Proactively communicate key new customer needs and challenges with internal stakeholders to continuously improve the customer onboarding experience
• Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across all stakeholders (internal and external)
• Manage ongoing quality control and participate in quality issue resolution
• Assess, manage, resolve and escalate risks as appropriate and needed
• Work on Cross-Functional Shipper-focused projects as you develop and implement new projects that will:
• Increase efficiency for Operations teams while improving customer satisfaction. Create solutions for internal pain points & customer concerns
• Increase revenue & margin
• Identify opportunities for internal process improvements -- create best practice(s), new SOPs and provide training to increase adoption and understanding across all appropriate teams
• Communicate consistent messaging with all internal teams to assure alignment with relevant organizational workflows
• Capture lessons learned with continuous improvement always in mind!
• Review existing programs, processes, documentation needs, internal controls, interdependencies and integration weaknesses to identify opportunities for standardization, improvement, and efficiencies
• Perform SWOT, gap analysis, process and workflow mapping, automation of repeatable and non- value add tasks
• Use influence to encourage adoption of best practice methodologies and celebrate early adopters to boost laggard participation
• Challenge conventional thinking, offer unique perspectives and conceive innovative solutions to enhance the employee, customer and carrier experience, process improvement and internal controls

You're an Excellent Fit for this Role if You Bring:

• 6+ years of experience in Project Management and/or Business Process experience within the Logistics/Transportation Operations industry.
• A Bachelor’s degree from an accredited college/university or equivalent combination of experience and education.
• A solid understanding of project and process management principles, methods and techniques as well as best practices and methodologies to increase early adoption by customers
• Innate critical thinking skills; you’re data-oriented and can easily tap into your strong analytical skills while paying attention to all details, big and small.
• Expertise in Excel or Google Sheets and other reporting tools as they tell our story to stakeholders; TMS or integration experience is not required, but a plus
• Strong organization, with a track record of delivering high-quality work on time and on target
• An executional mindset - you take pride in delivering and thrive when you’re on a tight deadline
• Collaboration skills; you can work with people at all levels and across many teams, understanding how to speak to various perspectives and needs to get things done
• A proven ability to work creatively and analytically in a problem-solving environment while demonstrating teamwork, innovation and excellence.
• An entrepreneurial spirit; you’re nimble, self-motivated, decisive when needed, and can adapt to change and competing priorities in a fast-paced environment

#LI-DR1

Transfix is deeply committed to advancing diversity, equity, inclusion, and justice in our hiring, programming, and in our work both internally and externally. We recognize how critical diversity, equity, inclusion, and justice are to achieving our mission, our growth, and our success. In support of this commitment, some of our focuses include (but are not limited to):

-Developing policies, procedures, and services to our employees, carriers, and shippers that uplift and protect to prevent inequalities 

-Building relationships among our employees, customers, and supporters that are reflective of our community

-Prioritizing the inclusion of diverse communities and underrepresented groups in internal leadership

-Fostering a culture of compassion, empathy, open-mindedness, compassion, and inclusivity

-Creating and maintaining opportunities for continuous education, discourse, and engagement related to issues of equity, diversity, inclusion, and social justice

Transfix is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Transfix are based on business needs, job requirements, and individual qualifications, and are made without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. It is Transfix’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Transfix does not and will not tolerate discrimination or harassment based on any of these characteristics. Transfix encourages applicants of all ages.

To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.