Implementation Manager at Yext

| Greater NYC Area
!Sorry, this job was removed at 10:27 p.m. (EST) on Monday, December 23, 2019
Apply now

The customer journey starts with a question. And consumers expect answers. Yext puts businesses in control of their facts online with brand-verified answers in search. By serving accurate, consistent, brand-verified answers to consumer questions, Yext delivers authoritative information straight from the source — the business itself — no matter where or how customers are searching. Taco Bell, Marriott, Jaguar Land Rover, and businesses around the globe use the Yext platform to capture consumer intent and drive digital discovery, engagement, and revenue — all from a single source of truth. Yext’s mission is to provide perfect answers everywhere.

As an Implementation Manager, you will be responsible for managing our client’s implementation experience. You will act as an expert on our platform and provide configuration assistance based on client requirements. Our team is looking for people who are fired up and love coming to work every day. We are building a market and educating clients on the power of data, as we work to hit aggressive goals. We like to spend time together - we work hard and play hard.
Responsibilities

  • Import and configure client data in the Yext platform and provide consultative analysis and recommendations to clients
  • Monitor and review project progress and timelines, identify and resolve issues to ensure project success
  • Plan, track and document status updates for each implementation project
  • Collect requirements and assist with the creation of project deliverables, as needed
  • Assist clients in match and lock process to onboard clients to the PowerListings Network
  • Collaborate with sales and client success functions to ensure client satisfaction
  • Provide quality assurance and facilitate communication with Publisher teams following client launch
  • Adopt a standardized development lifecycle methodology for all projects
  • Prepare user and training documentation as necessary
  • Serve as a platform expert for various stakeholders within the company
  • Deliver meaningful product feedback to leadership and relevant teams

Minimum Requirements

  • BA/BS degree or similar college level education
  • 2-5 years of operations, customer service, consulting, project management, or analyst experience
  • Excellent project management (including prioritization and organization) skills
  • Excellent written and communication skills
  • Autonomous worker with excellent time management skills
  • Proficient in data analysis and manipulation with solid spreadsheet skills
  • Advanced knowledge of excel; SQL is a plus
  • Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts
  • Detail-oriented, organized, process-driven
  • Ability to work quickly and accurately in a high-volume environment
  • Ability to thrive in a cross-functional team environment
  • Takes pride in providing a high level of service and delivering consistent performance 
  • Interest in technology

Compensation, Benefits & Perks
Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours/paid time off, and excellent health/dental/vision insurance. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.
About
Yext has been named a Best Place to Work by Fortune and Great Place to Work®, as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Amsterdam, Berlin, Chicago, Dallas, Geneva, London, Miami, Milan, Paris, San Francisco, Shanghai, Tokyo and the Washington, D.C. area.
Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
#LI-TN1

Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • KafkaLanguages
    • Apache Solr / LuceneLanguages
    • HibernateLanguages
    • CSSLanguages
    • CompassLanguages
    • Soy and Groovy TemplatesLanguages
    • RabbitMQLanguages
    • jQueryLibraries
    • HadoopFrameworks
    • PlayFrameworks
    • MySQLDatabases
    • NoSQLDatabases
    • PendoAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • YextCMS
    • SalesforceCRM
    • SalesNavigatorCRM
    • GainsightCRM
    • PardotEmail
    • SalesforceEmail
    • PardotLead Gen

Location

Our office is located in the heart of Flatiron and NoMad overlooking Madison Square Park.

An Insider's view of Yext

What’s the vibe like in the office?

Yext has been an amazing place to work over the last 7 years. I've been surrounded by people who care about working hard and getting the job done right, while still keeping the human elements of kindness and collaboration a top priority for interacting with others. It often feels like I'm at work with my friends, and I've always loved that.

Chris

Software Engineering Lead

What does your typical day look like?

The greatest aspect of being a Recruiting Coordinator is, there is no such thing as a "typical" day! Transitioning into a tech company was a completely new experience for me. Prior to Yext, I followed a mundane routine at a large corporation with limited exposure. Stepping into a fast-paced environment became exciting, challenging and rewarding.

Devonnye

Recruiting Coordinator

How has your career grown since starting at the company?

I have been with Yext for 8 years and held 5 roles, which has led to tremendous growth both professionally and personally. Being a part of such a flourishing start-up has allowed me to see what true entrepreneurship looks like. Yext has taught me the importance of staying one step ahead of the industry and enabled me to be more adaptable to change.

Melissa

Senior Recruiter

How do you empower your team to be more creative?

I encourage my team to think outside the box. If it’s memorable, people are going to retain the info. If it’s fun, people are going to engage. Setting clear metrics for success on a project is what gives us the freedom to be creative. How we execute is all part of the fun! How we tweak and adjust is where we get to success.

Cindy

VP, Enablement

How would you describe the company’s work-life balance?

Because of the flexibility Yext offers its employees, I was able to continue my athletic passion by playing in the Major League of Lacrosse while still holding my full-time position. Yext does a phenomenal job of ensuring their employees are excited to come work by providing them with an incredible work-life balance.

John "Yozzo"

Program Manager, Recruiting Programs

What are Yext Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Mentorship program
More Jobs at Yext23 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Sales
Internships
new
New York
Internships
new
New York
Data + Analytics
new
New York
Finance
new
New York
Finance
new
New York
Sales
new
New York
Developer
new
New York
Developer
new
New York
Design + UX
new
New York
Operations
new
New York
Sales
new
New York
Operations
new
New York
Developer
new
New York
Internships
new
New York
Apply now
Save jobView Yext's full profileSee more Yext jobs