Implementation Specialist

| Greater NYC Area
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Description

At Urbint, you are responsible for the successful delivery of Urbint’s AI-powered technology to help our utility clients make communities safer and more resilient. We are looking for an action-oriented individual who is obsessed with truly understanding client needs. With that understanding, you will internally advocate and articulate the client needs to our R&D team (product, software engineering, machine learning), in addition to externally translate the value of our technology to both senior executives and day-to-day operation managers.

Responsibilities

  • Own the full customer implementation process, including running user training sessions, scoping out data integration needs, and anything else that needs to be done to have a successful engagement implementation
  • Set, communicate, and track against internal and external timelines to ensure successful delivery of our technology
  • Clearly capture and articulate client needs to our R&D team (product, software engineering, machine learning) to influence the direction of Urbint’s new product features
  • Run preliminary analysis of client data to ensure smooth data transfer with client
  • Become SMEs on Urbint’s products, including understanding how artificial intelligence can be used in the utilities industry to help our clients

Requirements

  • 2+ enterprise software implementation, project management, or client services
  • Strong project management skills & functional requirements gathering
  • Detail-oriented and organized
  • Self starter, always driving to ensure optimal client experience
  • Comfortable communicating (verbal or written) to clients, from executives at Fortune 500 companies to day-to-day operation managers
  • Experience with technology and data analysis (Excel at a minimum)
  • Able to balance multiple projects and prioritize potentially competing needs
  • Ability to travel 15-25% of the time

What We Offer

  • Mission Driven - Some companies use AI to serve better digital ads and trade stocks, we seek to make our communities more resilient.

  • Top Compensation - Competitive compensation package.

  • Best in Class Medical Coverage - 100% benefits and premiums paid.

  • Prime NoHo Location - Our office sits in the heart of NYC’s historic NoHo district and is just minutes away from the BDFM and 6 subway lines.

  • Health Perks - Gym reimbursement and citibike membership.

  • Strong Culture - collaborative office focused on teamwork, humility, and hustle.

  • Catered lunch on Thursdays, plus a kitchen filled with snacks and drinks.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • clojurescriptLanguages
    • ReactLibraries
    • FlaskFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • Affinity DesignerDesign
    • IllustratorDesign
    • SketchDesign
    • ClubhouseManagement
    • HubSpotCRM
    • SalesforceCRM
    • Outreach.ioEmail

Location

636 Broadway, New York, NY 10012

An Insider's view of Urbint

What are some social events your company does?

The Urbint team works hard and plays hard together. We recently hosted a brand launch event for our team, families, and friends at a stunning rooftop in SoHo with 360-views of NYC. We also do monthly events (think: cooking classes, sporting events, referral competitions with major cash prizes) and often after a day of work we celebrate with drinks.

Tahlia

Chief of Staff

What are Urbint Perks + Benefits

Urbint Benefits Overview

Mission Driven - Some companies use AI to serve better digital ads and trade stocks, we seek to make our communities more resilient.
Top Compensation - Competitive compensation package with 100% benefit coverage.
Prime NoHo Location - Our office sits in the heart of NYC’s historic NoHo district and is just minutes away from the BDFM, RW, and 6 subway lines

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Summer hours, Core hours, Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per month.
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications
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