Operational Excellence Associate, Provider at Flatiron Health

| Greater NYC Area
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We're looking for an Operational Excellence Associate to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

What You'll Do

In this role, you'll work with our Operational Excellence Team to drive value through strategic projects, process improvement, and change management for cross-team initiatives on the Provider side of our business. You’ll be responsible for progress on the Operational Excellence roadmap by aligning, empowering and equipping teams with resources needed to multiply Flatiron's value to providers and their patients.

You'll also:

  • Collaborate with leaders across the Provider Operations org to understand teams’ strategic opportunities, goals, and roadblocks
  • Develop strong relationships with key internal stakeholders (your customers) 
  • Analyze existing process flows and identify areas for improvement
  • Identify needs for new processes to support our business goals
  • Design (with strong stakeholder input) and implement new processes and scale methodology to guide internal operations and drive efficiency gains
  • Track and communicate progress and decisions clearly and regularly to internal and external stakeholders
  • Advocate for internal customer needs, achieve buy-in from stakeholders and influence cross-functional teams to achieve deliverables

This Operational Excellence Associate will collaborate with leaders across the Provider organization (e.g. customer success, interfaces, implementation, product operations) to drive up to two projects simultaneously, implement and manage process improvement initiatives, and ensure overall success of each project. Additionally, this OpEx Associate will own running and coordinating content for our monthly org-wide [email protected] meeting.

Who You Are

You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an impact. You excel in relationship building, project management, and analytical and communication skills. You have experience leading projects within or across multiple teams. You enjoy developing champions for early adoption of new processes and effectively managing change. You like figuring out how to raise the bar and you’re excited by the prospect of rolling up your sleeves to tackle meaningful problems each day. 

  • You have 2+ years operations, project management and/or consulting experience working collaboratively with key stakeholders across multiple levels
  • You have a high degree of comfort with ambiguity and can create order from disorder
  • You have robust project management skills with demonstrated success in bringing complicated projects to life
  • You have the ability to distill complexities and translate them into concrete action plans
  • You are passionate about our mission to improve healthcare through technology

If this sounds like you, you'll fit right in at Flatiron. 

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

  • Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
  • Career coaching opportunities
  • Hackathons for all employees (not just our engineers!)
  • Professional development benefit for attending conferences, industry events and external courses
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Back-up child care
  • Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
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