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Operational Excellence Manager, Provider

| Greater NYC Area

The Provider Operational Excellence team acts as a Project Management Organization for cross-team strategic initiatives and manages the pipeline of internal projects. The Operational Excellence Manager is responsible for identifying, scoping, leading, and implementing projects to to improve the lives of cancer patients. This role is responsible for forward progress on the Operational Excellence roadmap and inasmuch responsible for aligning, empowering and equipping the appropriate teams with all necessary resources.

This person will focus on collaborating with leaders across the Provider organization (e.g. customer success, product, marketing, etc.), as well as other cross-functional team members, to drive multiple projects at the same time, implement and manage process improvement initiatives, and ensure overall success of each project.

Strong candidates excel in relationship building, project management, and analytical and communication skills and have experience leading complex projects spanning multiple teams and stakeholders. This person will be able to create champions and advocates for early adoption of new processes and effectively manage change. Project outputs will include gathering feedback/requirements from impacted teams, prioritizing projects, automating processes, writing playbooks/procedures, and producing analytics & metrics to optimize the team’s efficiency and capability. This person will multiply the Provider department’s value to its clients. This role reports in to the Head of Operational Excellence within the Provider organization.

 

Responsibilities:

  • Collaborate with leaders across the Provider org (Provider Operations, Product Marketing, Product, etc.) and additional key Flatiron departments (BD, Data Insights, etc.) to understand team hurdles and roadblocks
  • Develop strong and trusted relationships with key internal stakeholders (your customers)
  • Analyze existing process flows and metrics, to identify areas for improvement
  • Design (with strong stakeholder input) & implement new processes and scale methodology and toolkits (e.g. playbooks) to guide internal operations & drive efficiency and effectiveness gains across the org
  • Track and communicate progress and decisions clearly and regularly to internal and external stakeholders
  • Advocate for internal customer needs, achieving buy-in from stakeholders and influencing cross-functional teams to achieve deliverables

Requirements:

  • 3+ years operations, project management and/or consulting experience working collaboratively with key stakeholders at all levels
  • High degree of comfort with ambiguity and can create order from disorder
  • Robust project management skills with demonstrated success in bringing to life highly complex projects with multiple dependencies
  • Ability to distill complex issues and translate them into concrete action plans
  • Ability to effectively identify what’s important and effectively prioritize competing projects
  • Passionate about our mission to improve healthcare through technology
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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