Flatiron Health
Reimagining the infrastructure of cancer care.
New York, NY

Operational Excellence Manager, Provider

Sorry, this job was removed at 11:04 a.m. (EST) on Tuesday, June 26, 2018
Find out who's hiring in Greater NYC Area.
See all Project Mgmt jobs in Greater NYC Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

The Provider Operational Excellence team acts as a Project Management Organization for cross-team strategic initiatives and manages the pipeline of internal projects. The Operational Excellence Manager is responsible for identifying, scoping, leading, and implementing projects to to improve the lives of cancer patients. This role is responsible for forward progress on the Operational Excellence roadmap and inasmuch responsible for aligning, empowering and equipping the appropriate teams with all necessary resources.

This person will focus on collaborating with leaders across the Provider organization (e.g. customer success, product, marketing, etc.), as well as other cross-functional team members, to drive multiple projects at the same time, implement and manage process improvement initiatives, and ensure overall success of each project.

Strong candidates excel in relationship building, project management, and analytical and communication skills and have experience leading complex projects spanning multiple teams and stakeholders. This person will be able to create champions and advocates for early adoption of new processes and effectively manage change. Project outputs will include gathering feedback/requirements from impacted teams, prioritizing projects, automating processes, writing playbooks/procedures, and producing analytics & metrics to optimize the team’s efficiency and capability. This person will multiply the Provider department’s value to its clients. This role reports in to the Head of Operational Excellence within the Provider organization.

 

Responsibilities:

  • Collaborate with leaders across the Provider org (Provider Operations, Product Marketing, Product, etc.) and additional key Flatiron departments (BD, Data Insights, etc.) to understand team hurdles and roadblocks
  • Develop strong and trusted relationships with key internal stakeholders (your customers)
  • Analyze existing process flows and metrics, to identify areas for improvement
  • Design (with strong stakeholder input) & implement new processes and scale methodology and toolkits (e.g. playbooks) to guide internal operations & drive efficiency and effectiveness gains across the org
  • Track and communicate progress and decisions clearly and regularly to internal and external stakeholders
  • Advocate for internal customer needs, achieving buy-in from stakeholders and influencing cross-functional teams to achieve deliverables

Requirements:

  • 3+ years operations, project management and/or consulting experience working collaboratively with key stakeholders at all levels
  • High degree of comfort with ambiguity and can create order from disorder
  • Robust project management skills with demonstrated success in bringing to life highly complex projects with multiple dependencies
  • Ability to distill complex issues and translate them into concrete action plans
  • Ability to effectively identify what’s important and effectively prioritize competing projects
  • Passionate about our mission to improve healthcare through technology
See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

At Flatiron, we are committed to providing our employees with the resources they need, both within and outside of work. This enables them to concentrate their working hours on improving cancer care and accelerating cancer research, while dedicating their non-working hours to everything else life has to offer.

We offer a full range of benefits to support our employees and their families. These benefits include health and wellness, family planning, financial planning and time away.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Company-wide vacation
Office Perks
Commuter benefits
Free snacks and drinks
Some meals provided
Relocation assistance
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
Personal development training
Apprenticeship programs

More Jobs at Flatiron Health

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Flatiron HealthFind similar jobs like this