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Operations & Strategic Projects Associate - Customer Experience

| Greater NYC Area

Blink Health is fixing how broken, opaque, and unfair healthcare is. We're a well-funded healthcare technology company on a mission. We’re changing healthcare through technology and transparency. With our proprietary technology, everyone now has access to the lowest prices on over 15,000 medications. But there is more work to do.

We are a continuously learning, curious, collaborative team dedicated to inventing new ways of working in an industry that historically has resisted innovation. We're assembling the experienced and talented team to get this done.

 

About the role:

Our Customer Experience team is on the front line of our company mission to bring not only affordable prices, but to also deliver the best possible experience for all of our customers. In order to accomplish this, a talented and dedicated Customer Experience Management team is needed to equip our Specialists with the tools, training, processes and platforms needed to succeed.The Cx Associate of Operations & Strategic Projects will work within the Cx Management team on core strategic and operational processes across various department initiatives. The Associate’s main focus is to drive value by designing the strategy for key initiatives, leading the implementation, and owning the outcome from start to finish. These initiatives will span across the department, which support all Blink’s products, services and customers/partners.

 

If you join Blink, you will:

  • Serve as a subject matter expert on all aspects of our product, business and process
  • Assist with the Customer Experience department’s day to day operations and escalations
  • Work closely and coordinate across all Customer Experience tiers of support to improve operational efficiencies
  • Drive the design, analysis and execution of key Customer Experience strategic and operational initiatives to accelerate growth and efficiencies
  • Diagnose complex problems, develop data driven recommendations, and execute along those initiatives to improve existing operations
  • Generate new ideas for initiatives that refine Blink Health’s Customer Experience strategy
  • Work and coordinate across Product, Engineering and Marketing teams to implement new business initiatives
  • Track and communicate progress and decisions clearly and regularly to stakeholders

 

You will be successful in this role if you have:

  • 2-3 years experience from a consulting firm, private equity firm, and/or business/strategic operations group
  • Strong project management and communication skills
  • Experience in a role that requires financial or business analytics and/or strategic thought
  • Functional skills – general strategy/commercial experience and core competency in one/some of operations, product development, customer experience, sales & marketing
  • Real and deep interest in operations and customer care
  • Ability to grow and execute on both tactical details and the big picture

 

Why Join Us:

At Blink, we put humans first. 

It's our ambition that everyone at Blink is doing the best work of their lives. 

Your professional development is paramount. Not only will you have the opportunity to learn alongside some of the best in the business, but we also host a multitude of structured in-office learning opportunities: extensive onboarding, Brown Bags, Women's leadership classes, deep dives on health care issues, Book Club, and our Blink Thinks series with external guests. We have a number of personalized programs --- including weekly check-ins with your manager and Blink Individualized Growth (aka B.I.G.) Plans ---- to ensure you are always growing. 

In addition to the satisfaction of working for a mission-driven company, we offer a competitive salary, fully-sponsored healthcare, stock options, communal breakfast and lunch every day, Blink-sponsored clubs, monthly events, happy hours, and more. 

Join us!

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Technology we use

  • Engineering
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

Our office is located in SoHo near tons of fantastic restaurants and bars and is super easy to access from most subway lines!

An Insider's view of Blink Health

What’s the vibe like in the office?

At Blink, it's all hustle and bustle which makes it a great time to be here! Dress code is casual which plays a huge role in comfort and productivity. In need of an energy boost? There's free lunch and a stocked kitchen daily. Snacks and sneakers are great, but the most exciting part is working for a company with a mission you can stand by!

Janire

Workplace Services Coordinator

What projects are you most excited about?

Blink’s Diversity and Inclusion Council which champions and spearheads diversity, inclusion and belonging initiatives. The mission is to support one another in creating a stronger, more welcoming and inclusive workplace, where all humans feel comfortable bringing their full selves to work and are respected, heard, and celebrated.

Patty

Director, People & Culture

What are Blink Health Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
For most plans, we pay 100% of employee medical premiums and 75% for spouses, dependents and domestic partners.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Use pre-tax dollars to save on transit and parking expenses. We also cover late-night Uber rides so you can get home safe.
Free Daily Meals
We provide free breakfast on Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Stocked Kitchen
Blink has a fully stocked kitchen including cereal, fresh fruit, snacks, coffee, tea and a variety of flavored sparkling water.
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
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