Senior Manager, Platform Partnerships
At OnDeck, we make small business a big deal. We’re improving the world’s economic landscape by changing the way small businesses access capital. We care intensely about each other, our company and the customers we serve, and are committed to making every day count.
OnDeck’s next frontier is to build the next generation platform to enable the expansion of our technology to more clients and to introduce innovative and modern technologies. We want you to be a part of that. Our objective is to continue to revolutionize small business lending and enable financial institutions to better serve their customers by accelerating the process in a digital manner, leveraging advanced automation tools, artificial intelligence, and machine learning.
The Partnerships team at OnDeck works with leading global financial institutions to transform how they lend to small businesses. Our team has a purpose-driven impact in helping fuel large scale small business growth, the backbone of the economy, through our banking and financial services partners. We develop and implement the next generation platform while collaborating in an innovative startup environment with the support of an established profitable business and client base.
What can you expect? In this role you’ll be the general manager of a client relationship, owning all key deliverables, strategy, and KPI’s. You will drive our roadmap with a client bank and be the point person focused on launching new programs with a first-time client. Expectations include executing on complex partnership roadmaps which encompasses both day-to-day execution of initiatives and also strategic decisions, all with an eye towards driving loan growth for our client banks. The key challenge is to understand how a client bank’s needs map against our platform capabilities and then to make it happen. You’ll be spending a lot of time with the client and travelling to the client site. Success in this role also relies on partnering with product managers and engineering teams internally as the voice of the client. Overall, this role reports into the Business Development/Partnerships function and will be a key contributor to bolstering our standing as the leading provider of digital solutions to banks.
You will be driving:
- Partnership Launch – owning the launch process with a heavy focus on set up and implementation of our platform, planning how to configure the platform to meet a client needs and coordinating technology implementation with both internal and external teams.
- Ongoing Problem-Solving – ensure the continued evolution of ODX’s solution and growth plans with the client, which will entail considerable time travelling to the client site and leading problem-resolution as issues arise.
- Cross-functional teams - collaborate with engineers and product managers to ensure features/products are successfully launched and any sales, servicing or product marketing directed to SMB end-users are handled according to client specifications.
- Relationship Management - wear multiple hats on different days. Hats will encompass business development, product strategy, marketing manager, UX/UI design oversight and FP&A manager.
- Thought leader – help team-members in business development/customer success develop medium-term and long-term goals for the client
Are you right for this role? We’re looking for an A player who thrives in driving initiatives in a flat organization like OnDeck but also enjoys driving work in a large-scale, complex banking environment. In other words, you should be able to translate complex issues into creative solutions. You absolutely need to be open to wearing multiple hats and transitioning between job functions to fill gaps as needed. You will be respected by peers and develop and maintain superior client relationships. You must be ready to get in the weeds with product and technology in both innovative and legacy tech environments. Finally, you must be passionate about small business lending technology!
Qualifications for success:
- Bachelor's Degree required and MBA preferred
- 5-10 years of work experience. Prior experience as a product manager, management consultant, or general manager in a technology environment is a plus. We don’t require a background in financial services but must have strong interest in the industry.
- Outstanding people-influencing skills, which we think entails being a good listener and communicator both in-person and through presentations. You should also recognize that you must adapt approaches to fit the situation and people at hand. This role does not directly manage a team so you must influence without direct authority over internal or external resources.
- Independent self-starter capable of driving cross-functional initiatives from concept to launch
- Part-time project management. Organizing work-streams across different teams and who can prioritize on-the-fly. Willing to multi-task to hit deadlines that may be externally imposed
- Technically inclined with a keen attention to detail
- Positive can-do attitude. Strong passion for helping SMB customers and doing what it takes to help drive company initiatives forward. Understands how to effectively navigate the organization to accomplish business and department goals.
- Professional Courage. Willing to take risks, aiming high to drive OnDeck forward. Has the bravery to talk straight and ask tough questions. Is open to and accepting of change, adapting to our evolving business. Proactively raises challenges and identifies solutions.
Nice-to-haves (not required):
- Skills in SQL, Tableau or other data management or visualization software
- Having a key role in agile software development/scrum team
- Financial modelling skills
- Experience marketing a product targeted to small business owners; marketing campaigns at various stages of the funnel from acquisition through retention and renewals
- Experience in financial services industry and/or core banking platforms is a plus
About OnDeck:
As the largest online small business lender in the U.S. serving more than 700 different industries, we have been trusted by over 80,000 small businesses by providing them with a term loan or line of credit to help them build growing and thriving enterprises. Since 2007, we’ve issued over $8 billion in capital.
Join us as we enable small businesses to achieve their goals. At OnDeck, we’re reinventing small business financing. We care intensely about each other, our company and the customers we serve, and are committed to making every day count. We are small enough to be nimble and strong enough to make a big impact.
Benefits for you:
OnDeck believes that each and every team member plays an important role in our company’s success. That’s why we strive to provide you and your family with a competitive and comprehensive benefit program with a variety of options and opportunities. We offer:
- Generous Vacation
- Comprehensive Healthcare
- Educational Reimbursement
- 401k Matching
- Parental Leave
- Sports Teams
- Stocked Kitchens
- Loan Consolidation
We are going to ask you to talk about your accomplishments. Here are some of ours:
- WorldatWork, 2017 Seal of Distinction
- Fortune 50 Best Workplaces for Diversity, 2016
- Fortune 50 Best Small and Medium Companies to Work For, 2016
- Fortune 30 Best Workplaces in Finance and Insurance, 2016
- Built in Colorado, Top 100 Digital Companies in Colorado, 2015, 2016, 2017
- Crain’s New York Business Fast 50, 2013, 2014, 2015, 2016, 2017
- Fortune and Great Place to Work 100 Best Workplaces for Millennials, 2015
- Fortune/Great Place To Work Great Rated! People’s Picks: 20 Great Workplaces in Financial Services, 2015
- Crain’s New York Best Places to Work, 2013, 2014, 2015
- Colorado SHRM Best Companies to Work For in Colorado, 2015
- Forbes’ America’s Most Promising Companies, 2013, 2014
- Selling Power Magazine Best Company to Sell For, 2013, 2014, 2015, 2016, 2017
- 500|5000, 2013, 2014
As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.
*No external recruiters or agents, please.**