Senior Program Manager, Teacher Success

| Greater NYC Area
As the Senior Program Manager of Teacher Success at Skillshare, you’ll drive meaningful impact by ensuring the long-term happiness and success of our most valuable teachers on the platform. You’ll be responsible for our “Top Teacher” program, working 1-on-1 and at-scale with Skillshare’s most successful teachers to provide content coaching and guidance to help unlock their greatest potential. In collaboration with the Creative team, you’ll strategize and execute all programming for Top Teachers, including contests, events, webinars, educational resources, and more. You’ll take both a macro view in envisioning how our success programs and offerings for teachers should evolve over time, as well as a micro view in making operational improvements to increase the day-to-day efficiency and effectiveness of our workflows. This position is perfect for a creative community-builder who loves bringing people together, developing new and innovative experiences, and building systems to last.

What you'll do:

  • Oversee and evolve all programming (e.g. in person and virtual events, contests and challenges, webinars, etc.) for existing teachers on Skillshare
  • Manage relationships with our highest-performing teachers on the platform, providing them with content coaching and advice via phone and email
  • Collaborate with the Creative team to create content and resources to inspire and educate teachers on how to improve the quality of their classes and find success with students
  • Act as an in-house expert on the Skillshare teacher experience and share insights and feedback throughout the company

Why we're excited about you:

  • You love building relationships and coaching others to unlock their potential. 
  • You are an excellent communicator and can craft clear, compelling written content.
  • You like solving problems on the ground but can also zoom out and see the big picture.
  • You are a planner and organizer who thrives on the details. 
  • You have an appreciation for the creative community and are excited to work closely with creators and makers.

Why you're excited about us:

  • Impact: You’ll be responsible for retaining Skillshare’s most valuable teachers. 
  • Growth: You’ll have the opportunity to wear a lot of hats and take on more responsibility over time.
  • Our team: We have a passionate, talented team that is a lot of fun to work with.
  • Our mission: We’re doing work that matters – connecting lifelong learners around the world and empowering them to pursue their creativity.
  • Flexibility: We believe that doing your best work means living a full life. That means different things for everyone, so we optimize for trust, invest to support remote teams, have an unlimited vacation policy (with a required minimum!), and encourage work-life balance.

About Skillshare:
Skillshare is an online learning community whose mission is to connect curious, lifelong learners everywhere – and, in so doing, build a more creative, more generous, and more prosperous world. Today, our community has grown to millions of members who come to Skillshare to learn creative and entrepreneurial skills, network with peers, and even teach a class themselves. We are backed by Union Square Ventures, Spark Capital, Amasia, Spero Ventures, and Burda Principal Investments.
Skillshare is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills. We’re proud to be recognized as one of the five best places to work for women by Bpeace. We work to ensure a consistent interview process, fair compensation, and inclusive work environment for all.

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • SASSLanguages
    • jQueryLibraries
    • ReactLibraries
    • WebpackLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • YiiFrameworks
    • MySQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

Our office is located in the heart of Flatiron (close proximity to 4,5,6,L,N,Q,R,W). The team loves exploring new lunch spots & taking coffee walks.

An Insider's view of Skillshare

What’s the vibe like in the office?

We balance being both focused and flexible in our office. In this kind of fluid environment, we can seamlessly ease in and out of individual heads-down time to group sessions; from meditation to collaboration; from desk to the lounge. The vibe lends us the freedom to play to our strengths and value our differences in working styles.

Jenni

Senior Product Designer

How do you collaborate with other teams in the company?

Cross-team collaboration is frequent and organic at Skillshare; we foster a uniquely friendly atmosphere of openness and shared purpose. Through cross-team threads, project-based meetings, comments on RFC's, pull request reviews, Q&A sessions, and, of course, simple conversations, collaboration commonly happens across a table or across time zones.

Justin

Engineering Manager

How has your career grown since starting at the company?

Skillshare has supported my career growth and trajectory tremendously. I started here 3 years ago on the Community team, but after discovering a passion for coding, Skillshare provided me with a mentor and on the job time to learn. It's been two years since I switched careers, and I'm so grateful that I get to come in and keep learning every day.

Callan

Software Engineer

How do you make yourself accessible to the rest of the team?

As a management team, we strongly believe in making ourselves accessible. This includes: 1:1s with direct reports, skip-level meetings, team-wide meetings, coffees with people across departments, and attending team events. More broadly, we apply the same foundational rule we all learned in kindergarten: treat people the way you want to be treated.

Sabrina

VP, Operations

What kinds of technical challenges do you and your team face?

We're in an exciting position - we have a product that we believe in and a community that believes in us. The question we face is: how can we build a platform which works for the Skillshare of today, but will scale to the needs of the Skillshare of the future? It’s not enough to keep up with growth; we must build for where our growth will take us.

Samantha

Director of Engineering

What are Skillshare Perks + Benefits

Skillshare Benefits Overview

Paid Parental Leave (Non-Gendered), Unlimited PTO, Remote Work Program, Learning & Development Stipend, Documented Equal Pay Policy, Paid Sabbatical, Catered Lunches, Company Events, Diversity & Inclusion Trainings, Health/Dental/Vision, 401(k), Equity

Culture
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Skillshare creates professional development opportunities by offering an annual budget to attend external conferences, in addition to ongoing internal learning programming.
Lunch and learns
Promote from within
Customized development tracks
More Jobs at Skillshare12 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Operations
Project Mgmt
Content
Operations
new
New York
Data + Analytics
new
New York
Developer
new
New York
Operations
new
New York
Developer
new
New York
Finance
new
New York
Project Mgmt
new
New York
Design + UX
new
New York
Developer
new
New York
Content
new
New York
Developer
new
New York