Technical Implementation Consultant, Team Lead

| Greater NYC Area
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About Us:

At DailyPay, we are helping to reinvent the employee experience, starting with its most basic component — pay. We do this by disrupting archaic and transactional payroll processes and creating innovative ways for employees to access and save their earned income, before payday. Through engaging and enriching relationships with our partners, we have become the leader in providing employees on-demand access to their earned income across all industries allowing them to exert greater control over their pay and to improve their financial health. 

Our mission is made possible by DailyPay’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At DailyPay, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative pay experience and to empower America’s workforce with the ability to truly harness the power of their pay and take control of their financial lives.

The Role:

DailyPay is looking for a proven, results-driven team lead to be our Head of Technical Consulting. In this position, you will lead a team of Technical Consultants in our growing Enterprise Implementation organization.

As a team leader, you will be responsible for leading, empowering and supporting a team of implementation technical consultants, leading best practices initiatives aimed at a timely and accurate rollout of our product to endure high adoption, and overall customer lifetime value. As Team Lead, you must have a mix of project management and technical implementation acumen to achieve client satisfaction through timely and accurate implementations. You must have strong experience in B2B implementations, people management and developing / mentoring talent in a high-growth SaaS environment. 

This role requires a holistic consultative approach to the implementation lifecycle all the way from pre-sales stages including discovery / scoping, contract / SOW negotiations, reviews and approvals as well as overseeing the core implementation and successful launches of projects by their team. You will work cross-functionally with many internal departments, having to manage priorities between teams and constantly collaborating to complete tasks and deliver results. The Team lead will be responsible to manage a portfolio of active implementations across their team. 

The Head of Technical Consultant reports directly to the Director of Enterprise Implementations. 

Responsibilities:

  • Manage a team of high-performing implementation technical consultants who are responsible for implementations for small-medium, enterprise and strategic accounts 
  • Ensure successful implementations through on-scope, on-quality and on-time deliveries
  • Develop, mentor and coach the implementation team to ensure high levels of productivity, performance and professional development
  • Define best practices on implementation processes, train team and ensure adherence to the same.
  • Hire and onboard new team members developing them quickly into strong individual contributors
  • Build partnerships focused on mobilization of key stakeholders with customers
  • Develop strategic plan to achieve target goals and support the team in exceeding them
  • Own the ultimate success of our implementations, including launch timeline and quality 
  • Ensure that customers derive maximum value from their investments with DailyPay
  • Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including Product Management, Operations, Sales, QA and Support
  • Handle internal and client escalations with maturity and a solutions-based approach

Requirements:

  • 7+ years of experience in SaaS implementation experience within a digital technology environment, including 4+ years managing enterprise implementation 
  • Bachelor's degree from four-year college or university and a proven background in project management, team management, customer implementations and management.
  • Strong leadership capability with proven experience building and managing dynamic, collaborative, and high performing teams
  • Technical and product competence and understanding of HCM technology, ETL / Integration / API software
  • Implementation experience in HCM software a plus.
  • Strong management skills with a focus on recognizing, inspiring, and developing talent
  • Experience scaling teams, evolving organizational structures, and maximizing resources
  • Experience managing and negotiating with Fortune 1000 companies 
  • Detail-oriented with the ability to set priorities and be flexible in a changing environment
  • Excellent written communication and presentation skills 
  • Entrepreneurial spirit with a passion for the technology space 
  • Proven success working in a fast-paced, high growth environment 
  • Availability to travel as needed

What We Offer:

  • Competitive compensation
  • Exceptional health, vision, and dental care
  • Light breakfast, snacks, and a daily stipend for lunch
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited books from Amazon
  • Unlimited PTO
  • 401K 


DailyPay is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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Location

We are in the heart of the financial district, with great spots to eat, grab a coffee or enjoy a happy hour.

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