Manager, Technical Implementations
Our Mission
Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.
Healthcare moves slow. We move fast. Patients deserve speed and convenience.
Your Impact on our Mission:
We are looking for an experienced implementation leader to join the Technical Implementation team. Your work will play a vital role in helping add stability, performance measurement, and organization to our team. You will help establish and maintain the processes, workflows, and performance benchmarks for implementing Zocdoc’s proprietary synchronizer technology for our most important customers. You will report to the Senior Manager of Integrations that oversees Zocdoc’s technical support teams, and your day to day will include managing our team of project specialists responsible for implementing our technical solutions for Zocdoc clients.
You’ll enjoy this role if you are…
- A people oriented person with the ability to coach project specialists to professional and career growth
- A super organized person, who navigates ambiguity, stays on top of multiple projects, and is able to keep a team on track of goals
- Service design minded, and believe that bridging product, engineering, sales and support teams is vital to the best client experience
- A person who enjoys getting things done and jumping into the work alongside their team(s)
- Unphased in answering executive level questions and presenting in meetings
Your day to day is…
- Leading a team of project managers responsible for implementing Zocdoc’s proprietary synchronizer technology for Zocdoc’s highest value clients
- Organizing and at times, executing to completion of emergency or high pressure projects
- Collaborating with client success and implementation teams to ensure the smoothest onboarding experience for Zocdoc clients
- Facilitating organizational changes across the technical implementation team, introducing project performance benchmarks and client product performance benchmarks
- Partnering with engineering teams to introduce new synchronizations with Electronic Health Record (EHR) / Practice Management Systems (PMS) companies across Zocdoc‘s technical support team(s)
- Communicating process changes to partner teams, and creating and updating related internal documentation
- Executing on some administrative tasks like running multiple weekly meetings, Jira/Monday.com configuration and reporting, and compiling regular project performance reports on a set cadence
You’ll be successful in this role if you have…
- A passion for people, community, and our mission of giving power to the patient.
- 4+ years of experience working in a project management capacity
- 2+ years of experience managing project managers and/or a technical services team
- Experience in defining and managing client support processes and developing KPIs
- Experience collaborating with engineering, product, and customer success teams
- Experience storytelling with data, including direct experience with SQL, Tableau, Salesforce reporting, or similar data-focused tools
- An ability to dissect and organize data to optimize process and workloads
- Experience utilizing project management software such as JIRA or Monday.com
Benefits:
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Parental leave
- Cell Phone reimbursement
- Commuter Benefits
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Return to Office
The safety and health of our team members is our top priority. As local case numbers and regulations allow, our NYC office will be accessible to all fully vaccinated employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office. For team members who work in-office days, we will provide an experience that supports social interaction, collaboration, and of course all of our regular perks such as free lunch. Learn more about our return to office philosophy, plans, and updates here!
