Technical Project Manager at Pager

| Greater NYC Area
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About Pager:

Pager, a nurse triage and care platform company, delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations, including health insurance, to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in SoHo New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

Pager is looking to hire an IT Project Manager to manage enterprise-level projects with external clients and work with internal engineering squads as a scrum master. This is a hands-on position that requires strong discipline in project management, agile software development, client relationship building, and an optimistic “can do” attitude. You will partner with product & engineering leaders to set internal deadlines, deliver these projects on time, actively monitor and report out the progress, and coordinate cross-team interactions. 

RESPONSIBILITIES

  • Develop and maintain detailed project plans with relevant stakeholders to monitor and track progress
  • Efficiently and effectively facilitate internal and external meetings with actionable next steps
  • Assist in defining project scope and objectives by involving all relevant stakeholders and ensure technical feasibility
  • Serve as a liaison and minimize communication gaps between multiple stakeholders, including but not limited to software engineers, clients, internal operations team, and senior management
  • Establish and actively manage a customer-focused relationship with business and IT stakeholders by exhibiting a high level of collaboration, timely communication and responsiveness
  • Report project status on a recurring basis to senior leadership, engineering team and relevant stakeholders to ensure transparency and alignment
  • Escalate changes, issues, risks for resolution as needed
  • Support scrum teams by facilitating multiple scrum events and ad hoc meetings 
  • Manage and communicate changes to the project scope, project schedule and project effort


IDEAL CANDIDATE 

  • 3+ years of experience in a project management role with experience in all phases of a project lifecycle
  • 2+ years of experience in an agile (scrum) environment, leading agile sprint teams and using agile collaboration tools (Jira, confluence, etc.)
  • Demonstrated ability to influence cross-functional teams without formal authority
  • Proactive and quick problem solver with meticulous attention to detail
  • Ability to simultaneously work on multiple projects and tasks
  • Cognizant and analytical thinker who is open to feedback and learning
  • Exceptional communication skills and experience working with executive-level stakeholders and external clients
  • Comfortable with resolving and escalating risks and challenges when needed
  • Ability to work effectively with minimal supervision 
  • Must be based or relocate to NYC, but also be comfortable with periodic travel up to 30%
  • Technology, SaaS, and/or start-up experience is preferred
  • Experience in healthcare is preferred
  • Strong team player, willing to lead by example

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • objective-cLanguages
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • vue.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Campaign MonitorEmail
    • CheetahMailEmail
    • Campaign Monitor Email

Location

Nestled in the trendy neighborhood of NoHo, Pager employees enjoy the proximity of several transportation options & a variety of top-rated restaurants

An Insider's view of Pager

What’s the vibe like in the office?

Pager has a positive and fun energy. The teamwork is phenomenal. Everybody is helpful and puts in a lot of effort to support one another to be successful!

Frances

Junior Software Engineer

What makes someone successful on your team?

A successful nurse at Pager is a safe clinician, a critical thinker, and super tech-forward. Our team must be able to triage patients quickly yet efficiently, while utilizing cutting edge technology to optimize the patient experience. We want to provide our patients with the best customer service, but most importantly, we want to keep them safe.

Stefanie

Nurse Navigator

What makes someone successful on your team?

Continuous learning helps us improve our skills and knowledge. Learning quickly from our successes and failures and understanding the business is key.

Emiliano

Engineering Manager

What are Pager Perks + Benefits

Pager Benefits Overview

At Pager, we strive to offer perks that promote wellness and a healthy lifestyle. Some examples of these benefits include:
-Excellent health insurance, dental & vision
-Commuter benefits through Optum
-Monthly Wellness Stipend
-Annual Citi Bike memberships
-Headspace meditation app (annual subcription)
-A variety of fun events for all, some examples include happy hours, game nights, potluck lunches & book club

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At Pager, we value you and your time outside of the office. Our unlimited vacation policy allows employees to take as many days off as they need, with manager approval.
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies
Pager has partnered with a local yoga studio to provide employees with free classes in studios all over the city. We also provide annual memberships to CitiBike.
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