Job Mission:

The mission of the Product Team is to lead development of the market leading product for Provider Network Management. More specifically the Technical Project Manager - Implementation is to take ownership of project execution and enable the engineering team to deliver products by providing project planning, organization and clear communication across engineering and stakeholders. 

Outcomes: 

1. Project Management 

• Facilitate and lead various scrum ceremonies (i.e., daily standups, retrospectives, sprint planning, backlog grooming, demonstrations) along with tracking and updating activities (tickets, notes, delivery timelines etc.)
• Work with relevant stakeholders and internal SMEs to identify, define and document project requirements, scope, timeline, objectives, risks and constraints

• Able to navigate multiple streams of incoming client requirements, compartmentalize them, and partner with the Product team to find / plan solutions.
• Collaborate with implementation team and clients to provider transparency into engineering progress on solutions 

• Lead requirements gathering and development of use cases, user stories including acceptance criteria
• Share context to overall project goals and client needs to engineering team 
• Manage balance of development between scalable architecture, innovation, reduction of technical debt and bug support

• Provide consistent, targeted updates to team members across the organization based on their roles & goals
• Leverage our weekly all-hands meeting and demos as opportunities to communicate updates broadly
• Hide no problems or risks. Be clear about what’s going well and where there are issues with the projects you’re managing. 

Behavioral Competencies: 

1. Communications: Mastery of communication at all levels: up, down and across the organization.  Ability to articulate a high level vision as well as technical details.  
2. Attention to detail: Ability to dig in and identify and well as communicate details ensuring that important elements do not slip through the cracks.
3. Persistence: Demonstrates tenacity and willingness to go the distance to get something done. 
4. Initiative: Sees the opportunity to make an impact and gets after it.
5. Cross-team collaboration: Collaborate across teams including but not limited to Engineering, Operations, Sales, and Client Success
6. Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked
7. Comfortable with ambiguity. Able to drop into situations and create order / navigate towards solutions.

Organization Competencies: 

1. Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent
2. Driven: Fueled by passion and commitment, showing tenacity to overcome obstacles.
3. Outcomes oriented: Dedicated to results. Track record of improving performance
4. Effective communication: Speaks and writes clearly and directly with the appropriate level of detail to communicate an idea. Happy to embrace the ideas of others if they improve on your own. Understands that clarity is measured at the recipient's ear, not the speaker’s mouth. Able to understand the underlying question being asked and in the absence of that clear understanding can efficiently pursue a line of inquiry to achieve that clarity.
5. Teamwork: Work across team lines to value others’ contributions and support each other and drive everyone forward. #OneTeam

Qualifications: 

1. 5+ years as a technical project manager
2. Must have managed agile development teams for at least 3 years
3. 3+ years experience with complex products / integrations of B2B software implementations
4. Scrum master certification is a plus
5. Experience building SaaS products
6. Experience creating and presenting process flowcharts, wireframes, and decks to convey ideas internally and to clients and prospects, including C-suite leaders
7. Familiarity with enterprise software platforms that make use of technologies like workflow, messaging, APIs, relational and nonrelational databases, data warehouses, and business intelligence.
8. Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent

#oneteam