Workplace Experience Program Manager

| Greater NYC Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT TO EXPECT

We are looking for an experienced Workplace Experience professional to drive the Insights & Development function of our Workplace Experience team. This individual will help inform the strategic vision for Braze’s workplaces globally, pulling insights both internally and externally to help us make informed decisions. This role requires collaboration across all areas of the business and will be a key partner for all offices around the globe. The Workplace Experience team is in a state of growth and development and we are looking for builders--people who aren’t afraid to roll up their sleeves and can create structure in ambiguity. This role sits on the People Team, reporting to the Sr. Manager of Workplace Experience & Operations and will be integral in driving the development of employee experience as it relates to workplaces.

Braze is a fast-paced and rapidly growing company that is looking for a self-starter who is able to exercise good judgment, take fast and proactive initiative, influence leaders throughout the business, and think objectively about the strategy to continuously improve our employee experience. You will jump in on our reopening strategy as we gear up to return to our offices and collaborate with others to build consistency in the employee experience across the globe.

WHAT YOU’LL DO

  • Own and oversee our Workplace Experience systems (IWMS, ticketing system, etc.) including partnering with others for cross-tool integrations
  • Partner with Workplace Experience Operations team to develop initiatives, processes, tools, policies and playbooks relating to workplace experience, ensuring consistent service-levels and offerings across the globe
  • Help inform the future of Workplace Experience at Braze in a hybrid working environment
  • Work with external consultants to understand market norms and benchmarking
  • Synthesize and analyze data, sharing insights and making recommendations for improvements
  • Work with leadership to develop and execute safe and compliant reopening plans for our offices, focusing on excellent change management
  • Continuously find ways for Workplace Experience to innovate and iterate with a changing environment
  • Partner and develop strong relationships with all key business partners e.g. IT, Legal, Finance, Marketing, etc. and act as trusted advisor in workplace matters
  • Support Real Estate function in the development of global standards and special projects

WHO YOU ARE

  • 3-4 years of experience in Real Estate, Workplace Experience and/or Facilities Management; experience in similar role a plus
  • Experience with IWMS systems
  • Experience with Real Estate metrics and build-out projects a plus
  • Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
  • A strong communicator with the ability to objectively translate data and complicated concepts into digestible information
  • Data-driven with a mindset of continual improvement
  • Demonstrated success in building strong relationships cross-functionally with proven ability in influencing top-level leadership
  • Passion for best-in-class workplace experience and customer service
  • Proactive and self-motivated with the ability to set own priorities without supervision
  • A creative problem-solver, bringing innovative ideas and solutions to the table
  • An awesome can-do attitude - no task is too big or too small
  • Familiar with Mac computer and GSuite

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AfterEffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen

Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including [email protected], [email protected], Femmentor, Healthy Minds @ Braze, [email protected], [email protected], [email protected]
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
More Jobs at Braze120 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Internships
new
New York
Internships
new
New York
Operations
new
Remote
Developer
new
New York
Developer
new
New York
Product
new
New York
Sales
new
New York
Developer
new
New York
Sales
new
New York
Operations
new
New York
Marketing
new
New York
Operations
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Sales
new
New York
Data + Analytics
new
New York
Developer
new
New York
HR + Recruiting
new
New York
Operations
new
New York
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
New York
Developer
new
New York
Operations
new
Remote
HR + Recruiting
new
New York
HR + Recruiting
new
New York
Data + Analytics
new
New York
Developer
new
New York
Project Mgmt
new
New York
Developer
new
Remote
Project Mgmt
new
New York
HR + Recruiting
new
New York
Data + Analytics
new
New York
HR + Recruiting
new
New York
HR + Recruiting
new
New York
Design + UX
new
Remote
Operations
new
New York
Design + UX
new
New York
Design + UX
new
New York
Data + Analytics
new
New York
HR + Recruiting
new
New York
Operations
new
New York
Operations
new
New York
Project Mgmt
new
New York
Design + UX
new
New York
Finance
new
New York
Operations
new
New York
Design + UX
new
New York
Project Mgmt
new
New York
HR + Recruiting
new
New York
Operations
new
New York
Data + Analytics
new
Remote
Finance
new
New York
Operations
new
New York
Developer
new
New York
Data + Analytics
new
Remote
HR + Recruiting
new
Remote
Finance
new
Remote
Design + UX
new
Remote
Design + UX
new
Remote
Design + UX
new
Remote
Project Mgmt
new
Remote
Design + UX
new
Remote
Design + UX
new
Remote
Developer
new
New York
Marketing
new
New York
Data + Analytics
new
Remote
Finance
new
New York
Project Mgmt
new
New York
Sales
new
New York
Finance
new
New York
Sales
new
New York
Operations
new
New York
Product
new
Remote
Data + Analytics
new
New York
Data + Analytics
new
New York
Design + UX
new
New York
Finance
new
New York
Finance
new
New York
Developer
new
New York
HR + Recruiting
new
New York
HR + Recruiting
new
New York
Internships
new
New York
Project Mgmt
new
New York
HR + Recruiting
new
New York
Design + UX
new
New York
Design + UX
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Braze's full profileSee more Braze jobs