The PROvider Specialist supports performance-related discussions with service providers, prepares materials for reviews, tracks action items, and communicates effectively with stakeholders, requiring knowledge of relevant systems and tools.
Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The PROvider Specialist is primarily responsible for completing specific activities in support of a defined PROvider Management model. This includes conducting business, and other performance related business discussions with Independent Service PROviders. The PROvider Specialist will compile data to organize packets for business reviews, reviewing documentation submitted by Service Providers, sending out business review invitations and required documents to PROviders and Lowe's stakeholders, capturing feedback/actions from business reviews, recapping, and tracking and following-up on required action plans. The PROvider Specialist will need to have foundational knowledge of PowerBI, SPM, IMS, performance reporting, phone and computer systems and be familiar with the contents of the Lowe's Services Agreement (LSA). To be successful the individual in this role uses various systems to complete work and must be able to learn and utilize new systems and tools with training. In addition, this individual will need to be able to adapt to rapidly evolving business needs.
What You Will Do
Minimum Qualifications
Preferred Skills/Education
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The PROvider Specialist is primarily responsible for completing specific activities in support of a defined PROvider Management model. This includes conducting business, and other performance related business discussions with Independent Service PROviders. The PROvider Specialist will compile data to organize packets for business reviews, reviewing documentation submitted by Service Providers, sending out business review invitations and required documents to PROviders and Lowe's stakeholders, capturing feedback/actions from business reviews, recapping, and tracking and following-up on required action plans. The PROvider Specialist will need to have foundational knowledge of PowerBI, SPM, IMS, performance reporting, phone and computer systems and be familiar with the contents of the Lowe's Services Agreement (LSA). To be successful the individual in this role uses various systems to complete work and must be able to learn and utilize new systems and tools with training. In addition, this individual will need to be able to adapt to rapidly evolving business needs.
What You Will Do
- Works within system-based work queue to identify activities ready for review.
- Prepares for business reviews ahead of scheduled dates for reviewing performance reporting
- Compile and review materials needed to prepare for PROvider business reviews
- Communicates with Independent Service PROviders ahead of schedule business reviews
- Organizes and sends out invitations and the required documents to PROviders and Stakeholders
- Captures feedback, takeaways, and other important notes during business reviews to recap for stakeholders
- Tracks and follows-up on activities requiring actions
- Draws from experience supporting the program to offer ways to improve the PROvider experience.
- Being friendly and professional in engaging PROviders.
- Keeps all reporting, packets and files organized and accessible
- Leads business reviews by discussing PROvider performance metrics, feedback, and other relevant business topics
- Execute daily and weekly assigned job duties
Minimum Qualifications
- High school diploma or GED General Education or equivalent years of experience in lieu of education requirement, if applicable
- Up to 1 Year Experience in a call center, office administrative, high volume retail, service support, or similar work environment.
- If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
Preferred Skills/Education
- Other Associates or Bachelor's Degree in a related field
- Experience in remodeling or construction industry Lowe's store experience
- Experience using CRM (Customer Relationship Management) tool, MS Word, MS Excel and MS Outlook.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Similar Jobs at Lowe’s
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
The PROvider Network Specialist manages the third-party PROvider pool, ensuring compliance, accuracy, and effective communication with various teams while maintaining efficient workflows.
Top Skills:
Lowe'S Vendor System
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
The PROvider Rotation Specialist manages provider rotation activities, ensuring accuracy in licensing and certifications while collaborating with multiple teams and improving workflows.
Top Skills:
CRMMs Dynamics
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
Own the vision, strategy, and roadmap for a product group focused on Installation and DIY customer journeys. Lead cross-functional teams, define OKRs, prioritize features, measure customer success metrics, drive analytics and tracking, run agile ceremonies, and influence product and engineering priorities to deliver operational efficiency and measurable financial impact.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
