Quality Assurance Analyst

ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With more than 1,400 employees across 28 countries., we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
WHAT YOU WILL BRING TO THE ORGANIZATION
The Marketing Store is a global company that brings the spirit of brands to life. Our clients include a wide range of the world's top brands and marketers. We have a positive culture and work environment that promotes personal and professional growth.
Having developed an insightful, strategic, brand-building process for creating advertising campaigns, we have adapted this same thinking to promotions, digital, direct, the Internet, CRM, premiums and events. The result is unique solutions that cover the gamut of marketing channels.
The Quality Analyst will sit within our North America Quality Assurance team. The Quality Analyst is responsible for supporting, maintaining, and improving the organization's quality programs.
This role ensures that products, processes, and services meet established quality standards and regulatory requirements through systematic monitoring, documentation, and continuous improvement initiatives.
RESPONSIBILITIES
Key Responsibilities
• Monitor, analyze, and report on the quality performance of packaging suppliers using data-driven tools and metrics.
• Create and manage dashboards to visualize trends, identify risks, and support decision-making across teams. (ie: Power BI, Tableau, etc)
• Maintain accurate and compliant document control for supplier certifications and quality records.
• Support root cause analysis for packaging-related quality issues and assist in developing and tracking corrective and preventive actions (CAPAs).
• Collaborate with internal teams (procurement, product development, operations) to address packaging quality concerns and ensure alignment with specifications.
• Ensure supplier compliance with internal food safety and quality programs.
• Support audits, inspections, and other quality assurance activities related to packaging and supplier management.
• Participate in continuous improvement projects and contribute to enhancing the overall quality management system.
Data Management
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data system
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and "clean" data, and review computer reports, printouts, and performance indicators to locate and correct code problems
• Work closely with management to prioritize business and information needs
• Locate and define new process improvement opportunities
Complaint Management
• Reception of complaint reports from DCs and markets
• Organization of complaint samples (if available) shipment
• Establishment of cause and effect of product failure
• Track complaints in QA database, update customer and DCs on outcome of complaint status
• Lead complaint trends reporting on set frequency to internal and external customers
TOTAL REWARDS
Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

• Our commitment to rewarding results
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers'-and our company's-success

There's more ...
Generous medical, dental, vision and other great benefits
Paid parental and medical leave programs
401(k) with a company match component and profit sharing
15 days of paid time off plus company holidays
Hybrid work model
Tuition reimbursement and student loan repayment assistance
Inclusive employee resource groups
EQUAL OPPORTUNITY EMPLOYER
We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
RECRUITING AGENCIES
tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.
Starting Salary between $75,000-$80,000
Nearest Major Market: Chicago