Quality Assurance Manager, Private Brands Hard Goods

Job Description:
Our Opportunity:
Chewy.com is a leading online pet supply retailer in the United States and Canada, specializing in high-quality pet products for our hard goods (hard lines, soft lines, and electronics) items. We are committed to delivering safe, durable, and innovative products that enhance the lives of pets and pet parents, while maintaining the highest standards of product safety, regulatory compliance, and customer trust.
The Quality Assurance Manager will play a critical role in driving the quality and reliability of Chewy's Private Brands hard goods portfolio, spanning categories such as toys, beds, furniture, and electronic pet products. This position focuses on ensuring suppliers meet Chewy's quality and compliance standards, overseeing testing and inspection programs, and supporting the successful launch of new products into market. The role requires strong technical expertise, attention to detail, and the ability to collaborate across cross functional teams to anticipate issues, identify solutions, and continuously improve product quality.
This is an individual contributor role that offers visibility within the organization and the opportunity to directly impact product safety, regulatory compliance, and customer satisfaction across the hard goods portfolio.
What you'll do:

• Complete on-site supplier reviews of facilities to assess capabilities and quality processes; request and drive supplier quality improvements
• Ensure the commissioning process is successful during the launch of new products by attending or facilitating initial production runs
• Develop and maintain product specifications and testing requirements for Hard Goods categories; ensure alignment with vendors and co-manufacturers
• Partner with vendors and third-party labs to create and execute testing protocols; track submission of all required testing to regulatory and Chewy standards
• Ensure vendors' cooperation according to Chewy.com's Quality and Compliance policies
• Maintain current Quality and Social Audit documentation for all vendors
• Support review and approval of pre-shipment inspections; make product disposition decisions and drive corrective actions for non-conforming issues
• Remain current on applicable regulations (Prop 65, TSCA, CFR, CARB, etc.) and act as subject matter expert for assigned categories
• Track and analyze customer complaint data, inspection results, and test reports to identify trends; translate insights into actionable improvement projects
• Anticipate needs and recommend solutions for production or manufacturing issues; provide alternatives to maintain quality standards
• Partner cross-functionally with Compliance, Sourcing, and Product Development teams to ensure quality requirements are met and customer expectations are exceeded
• Engage in continuing education opportunities to expand product knowledge and support professional development

What you'll need:

• Bachelor's degree in Textile Science/Technology (softlines/toys), Industrial Engineering, or related technical discipline
• 5+ years of experience in manufacturing/co-manufacturing of consumer products (non-consumable items); experience in pet industry a plus
• Knowledge of hard goods production in China, including materials such as metals, plastics, textiles, printing, and transit testing
• Strong knowledge of quality systems, product testing methods, and regulatory requirements for consumer products
• Prior auditing/co-manufacturing experience required
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong analytical, problem solving, and communication skills; ability to translate data into actionable next steps • Ability to collaborate with cross-functional teams and influence vendor partners to achieve quality outcomes
• Demonstrated integrity, maturity, and professionalism with sensitivity to cross-cultural interactions.
• Willingness to seek professional growth and development as responsibilities expand
• Ability to travel 20-30% (includes overseas travel) and join late-night calls with factories, agents, and QA contractors in Asia as needed

Bonus:

• Ability to speak Mandarin Chinese.
• Understanding of pet product regulatory requirements

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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