Quality Assurance (QA) Product Analyst

At Rezilient, we’re redefining primary care by making access to healthcare more convenient, timely, and seamless. Our innovative CloudClinic model combines virtual provider visits with cutting-edge technology to create a personalized digital healthcare experience that puts patients at the center of their care. By streamlining care delivery and continuously expanding specialty services, we empower our care team to focus on patient well-being while providing the most comprehensive and accessible care possible.

To make that vision possible, our engineering team builds and maintains the custom tools that power our care model. Our technology is mission-critical, and we take pride in supporting a fast-evolving operation that serves real people with real health needs.

As a QA Product Analyst, you will be the connection between product development and the rest of the organization. You’ll work closely with Engineering, Clinical Operations, and Customer Success teams to ensure our product ecosystem is clearly documented, well-understood, and continuously improving. You’ll play a central role in maintaining internal knowledge systems, fielding and prioritizing feedback, and helping the team implement product enhancements efficiently and transparently. 

This role is ideal for someone who thrives at the intersection of product, process, and people. You are highly organized, proactive, and an excellent communicator. You love building systems that bring structure to complexity. You’re energized by the opportunity to wear many hats, take ownership of your work, and help teams function more effectively through process improvement and thoughtful documentation.

• Act as a liaison between the Product team and other departments (Engineering, Support, Operations), ensuring seamless communication on product updates, issues, and feature releases.
• Translate technical concepts and product changes into accessible language and formats for non-technical stakeholders.

• Develop and maintain comprehensive internal and training documentation (e.g., step-by-step guides, onboarding, feature release materials) for internal teams using our proprietary software, EMR, and operational tools.

• Maintain and Improve streamlined systems for bug tracking, feature suggestion intake, and issue resolution working alongside the support team.
• Ensure timely triage and follow-through with the Engineering team.
• Own and update the internal product feature matrix, including a detailed breakdown of features, user permissions, and access by role type.

• Coordinate and execute QA testing for new releases, ensuring functionality, usability, and adherence to security and compliance standards.
• Help work through QA processes for both mobile and web platforms.
• Maintain dashboards and documentation pertaining to engineering and IT compliance, including task tracking, remediation status, and audits.
• Collaborate on improving automation for existing QA tests and feature releases.
• Partner with the existing product team to help improve product velocity by assisting with speedy deployments.
• Guide the support team to help maintain the feature release and feature request pipeline.

• Bachelor’s Degree or equivalent work experience in Product Operations, Health Tech, or Engineering Support.
• Highly organized, with a keen eye for detail and a passion for process optimization.
• Proven ability to manage multiple projects and deadlines in a fast-paced, startup environment.
• Strong communication skills, both written and verbal.
• Experience producing clear and engaging content for diverse audiences.
• Comfortable working with minimal structure and shaping new systems from the ground up.
• Familiarity with modern workflow and documentation tools including: Google Workspace, Lucidchart, Miro, Notion, Jira, and Zapier. 
• Experience with automation frameworks and tools like Maestro, Detox, BrowserStack, Rainforest QA or other similar tools is preferred.
• Ability to read React code and basic technical know-how to utilize Claude Code or Codex in everyday processes is nice to have.

• Experience working in a clinical or health tech environment.
• Knowledge of security and compliance frameworks (HIPAA, SOC 2, etc.).
• Prior experience in QA testing or technical documentation.
• Familiarity with EMR systems or healthcare operations workflows.

This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You’ll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.