Quality Customer

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What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.
Job Responsibilities:
🔎 ¡Buscamos Calidad Cliente! | Magna Mirrors España
En Magna Mirrors España seguimos creciendo y actualmente estamos en búsqueda de un/a Ingeniero/a de Calidad Cliente con nivel alto de inglés para unirse a nuestro equipo.
🎯 Misión del puesto
Serás responsable de gestionar y liderar las reclamaciones de cliente y sus costes asociados, tanto en serie como en periodo de garantía. Además, participarás en el equipo de proyectos asegurando el correcto lanzamiento de nuevos productos desde el área de calidad, incluyendo la gestión del PPAP.
🚀 ¿Cuáles serán tus responsabilidades?

• Liderar el análisis de reclamaciones de cliente junto a equipos multidisciplinares (contención, 8D, revisión AMFE, etc.)
• Mantener una comunicación fluida con el cliente (email, teléfono y visitas presenciales)
• Gestionar actividades de calidad en cambios de proceso o producto
• Revisar y validar facturas de cliente
• Colaborar estrechamente con producción para dar y recibir feedback continuo
• Gestionar derogaciones con cliente y validar derogaciones internas
• Definir y asegurar criterios de calidad junto a SQA y Calidad de Producción

👤 ¿A quién buscamos?

• 🎓 Grado en Ingeniería (Industrial, Organización o similar)
• 🛠 Al menos 2 años de experiencia en calidad cliente en automoción
• 🌍 Inglés fluido (se valorarán otros idiomas: francés, italiano o alemán)
• ✈ Disponibilidad para viajar (aprox. 1 vez al mes)

🌟 ¿Qué ofrecemos?

• 🍽 Catering parcialmente subvencionado
• 💆 Fisioterapeuta in-house
• ⏰ Horario flexible
• 🏥 Seguro de salud
• 📚 Ayuda a estudios
• 🌐 Formación en idiomas (Inglés, Francés, etc.)
• 🏃 Actividades deportivas y saludables

👉 Si te motiva formar parte de un entorno dinámico dentro del sector automoción y quieres seguir desarrollándote en calidad cliente, ¡nos encantará conocerte!
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Magna Mechatronics, Mirrors & Lighting