Greet customers, answer phones/texts/emails, direct visitors to appropriate staff, update customer records and spreadsheets, assist scheduling sales appointments, manage outgoing mail, and support sales team and customer retention processes.
Manhattan Motorcars has an opportunity to join our team! We are looking for an enthusiastic, upbeat & professional person to staff our reception desk, greet our valued customers & direct callers to the appropriate destination within our state-of-the-art facility.
Responsibilities
- Answering dealership group phones, text messages, and emails
- Greeting and receiving prospects and customers in the showroom
- Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson
- Working cooperatively with the sales team
- Updating customer records
- Communicates with callers and visitors in a professional, friendly, and efficient manner
- Types memos, correspondence, reports, and other documents
- Assisting in scheduling and confirming sales appointments
- Assisting in the dealer exchange of vehicle process
- Participating in customer satisfaction process
- Participate in customer retention process
- Maintaining dealer records including filing of documents, updating spreadsheets, etc.
- Creating and managing outgoing Fedex envelopes and USPS mail
Qualifications
- Excellent communication skills
- Outgoing and positive demeanor
- Professional presentation
- Punctual with the ability to handle schedule flexibility
- Maintains a professional appearance
Compensation Range
- $18 / hr - $24 / hr, commensurate with experience.
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