Greet and assist customers and callers at an automotive dealership, direct them to appropriate staff, update customer records, type correspondence, schedule and confirm sales appointments, and support sales and customer retention processes. Maintain professional appearance and work cooperatively with the sales team.
Queensboro Toyota has an immediate need for an automotive receptionist with EXCELLENT customer service skills and a winning attitude to be able to grow into an expanding position to include assisting in our sales areas relatively quickly! This individual will receive calls to the dealership, determine the nature of the callers business, and direct the caller to their destination.
Responsibilities
- Answering dealership group phones
- Greeting and receiving prospects and customers
- Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson
- Working cooperatively with the sales team
- Updating customer records
- Communicates with callers and visitors in a professional, friendly, and efficient manner
- Types memos, correspondence, reports, and other documents
- Assisting in scheduling and confirming sales appointments
- Assisting in the dealer exchange of vehicle process
- Participating in customer satisfaction process
- Participate in customer retention process
Qualifications
- Excellent communication skills
- Outgoing and positive demeanor
- Professional presentation
- Punctual with the ability to handle schedule flexibility
- Clean driving record and valid driver’s license
- Pass background check/drug test
- Maintains a professional appearance
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