Provides front-desk and switchboard support at an automotive dealership by answering sales and service calls, directing communications, greeting customers, collecting payments, resolving customer issues diplomatically, and coordinating with dealership departments. Requires professional telephone and customer service skills, computer proficiency, scheduling flexibility, and a professional appearance.
If you are a personable individual with strong phone skills and a great work ethic, join the New Country team! We are seeking a full-time receptionists/switchboard operators to work at our dealership. We serve elite clientele and you must always be prepared to provide them with outstanding customer service in all circumstances, and to handle challenging client issues with the diplomacy needed to ensure that they remain loyal customers. You will also develop and maintain good working relationships with colleagues in every other department of our dealership.
At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Benefits
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
Responsibilities
- Answering inbound sales and service calls
- Operate busy switchboard & communicate efficiently with all customer & internal teams
- Collecting payment for both service and parts customers
- Greeting customers upon arrival and exit
- Maintaining a professional appearance and demeanor at all times
Qualifications
- High school diploma or GED
- Prior experience in telemarketing and/or hospitality
- Exceptional telephone skills, with a high level of comfort, and a professional voice and manner
- Computer proficiency, particularly in MS Office Suite (Word and Excel)
- Ability to learn new software programs
- Professional business appearance and demeanor
- Flexibility with regard to scheduling
- Automotive Dealership Prior experience with an automotive dealership a plus
- Public relations experience, a plus
- Cold call experience, a plus
- Experience using a customer relationship management (CRM) tool, a plus
- Experience running a business switchboard, a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Similar Jobs
Consumer Web • Gaming • Healthtech • Kids + Family • Software • Virtual Reality • Biotech
Welcomes and checks in patients, families, staff, and guests; routes visitors; maintains waiting areas; handles phone inquiries; assists with intake scheduling; follows opening, closing, and safety procedures; scores psychological assessments; prepares reports for clinicians; and protects patient information under HIPAA guidelines.
Top Skills:
Hipaa
Healthtech
Provides front-desk, clerical, administrative, and customer service support in primary and walk-in care. Greets patients and visitors, manages calls and messages, schedules appointments, maintains records and databases, prepares reports, processes mail and documents, orders supplies, and performs basic accounting tasks. The role is PRN and requires flexibility, professionalism, critical thinking, sound judgment, and the ability to work independently in a stressful healthcare environment.
Automotive
Greets and directs dealership customers, answers and routes calls, takes messages, provides customer service, and supports sales, service, and office staff. Responsibilities include paperwork, filing, scanning, data entry, front desk organization, and general office duties. The role requires professionalism, dependability, organization, multitasking, communication skills, and basic computer comfort. Automotive experience is not required, and training is provided.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
