Manage regional SaaS accounts across Texas and the Northeast, driving new-logo acquisition, upsell, and cross-sell revenue. Build customer and partner relationships, coordinate onboarding and complex escalations, track account metrics, maintain pipeline and Salesforce hygiene, and represent customer needs in product strategy. Create account documentation, scopes of work, level-of-effort estimates, and actionable recommendations while collaborating with sales, support, product, technology, operations, and business development teams.
Zimperium is seeking a high-energy, self-motivated Regional Account Manager, to drive revenue in assigned territory through new logo and upsell/cross sell opportunities with existing customers.
Reporting to the RVP - America Sales, the Regional Account Manager acts as a key liaison between Zimperium’s business development and support teams. This role works closely with management and operations to guide customers through onboarding and delivery, promote product offerings, and help align feature development with Zimperium’s strategic goals.
The Regional Account Manager must collaborate effectively across time zones with internal teams and select customers. The ideal candidate brings a passion in cybersecurity, a strong background in managing complex cross-functional integrations, and knowledge of software development across various platforms and devices. Success in this role requires building strong relationships with account leads and internal stakeholders, including product, technology, business, and executive leadership.
Location Preference: Applicants located in Texas and Northeast are preferred.
Key Responsibilities
• Develop an understanding of all Zimperium products and features.
• Plan, develop and report account metrics through software dashboards and other tooling.
• Maniacal focus on pipeline generation (solidified process around identifying / prospecting stakeholders in target accounts.
• Provide monthly updates to management outlining a standard set of performance metrics for each Account using software tools.
• Represent the client perspective in internal strategy meetings, ensuring customer impact is considered during product planning and updates.
• Act as a point of escalation for complex issues that require coordination across multiple departments or external vendors.
• Support documentation and knowledge-sharing efforts by creating or updating client-specific onboarding guides, FAQs, and how-to content in collaboration with the support team.
• Cultivate strong, positive relationships with customers and partners.
• Identify opportunities for growing an Account with additional products and fulfill business processes to deliver them.
• Provide LOEs and SOWs as needed per account.
• Identify pain points in the customer experience and work to resolve issues at the account level.
• Providing actionable recommendations to internal business, product, and technology teams.
• Work closely with operations, sales, and business development teams to summarize.
Requirements and Qualifications
• 5+ years of account-based management in the SaaS or related technologies space.
• Strong relationships at security focused VARs within the region.
• Strong verbal and written communication, time management, organizational as well as presentation skills.
• Comfort with a fluid, fast-paced environment.
• Passion for problem solving with a roll-up-your sleeves demeanor.
• Atlassian suite experience using Jira, Confluence, and others
• The ability to create technical and operational documentation (SOWs, LOEs, technical workflows) for both technical and non-technical audiences is a plus.
• Proficient in the understanding of MEDDPICC and impeccable SFDC hygiene.
Zimperium® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Similar Jobs
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Support export compliance for unmanned aerial systems: draft, submit, and manage ITAR/EAR licenses and commodity jurisdiction requests; classify technical data; manage license lifecycle and documentation; coordinate with stakeholders and provide licensing guidance as an empowered official.
Top Skills:
ExcelMicrosoft TeamsOcr EaseSharepoint
Big Data • Information Technology • Software • Analytics • Energy
Extract, transform, validate, and load client and Enverus data into MineralSoft using AI-enabled extraction tools and ETL processes. Configure mappings, run queries and reports, troubleshoot integrations with EnergyLink, and ensure data quality and completeness for internal and client use.
Top Skills:
Ai-Based Document Extraction ToolsCsvEnergylinkETLExcelJSONMineralsoft
58 Minutes Ago
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Analyze malware, binary files, customer detection tickets, and machine learning detections to improve detection efficacy and manage false positives. Review product detections, assess legitimacy and risk, address internal detection questions, and provide insights to data science teams. The role collaborates with technical account managers, incident response teams, data scientists, and malware researchers.
Top Skills:
Artificial IntelligenceAssemblyCC++JavaLinuxMachine LearningmacOSPythonWindowsWindows Api
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
