Regional Service Specialist

Description
Remote: This position does not require the employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships on a recurring basis.
The territory covers the Western Region/Market. The selected candidate must either currently reside in Phoenix, Arizona or within a 50-mile radius, or be willing to relocate to this area (within 50 miles).
The Role
The Regional Service Specialist serves as the primary liaison between Regional CCA leadership, brand subject matter experts, Service Operations, and internal work groups, acting as the key expert on service operations across the region. This role focuses heavily on emerging EV technologies and industry trends, dealer tools and equipment, technician training for both EV and ICE, and battery performance.
What You'll Do (Responsibilities)

• Primary lead between Regional CCA leadership staff, Brand SMEs, CCA Service Operations and internal work groups.
• Serve as the SME for the Regional CCA Field Team on a variety of service operations matters including:
  
  • Emerging EV technologies (i.e. bi-directional charging) and industry trends.
  • Global dealer network with tools and equipment.
  • Technician training EV and ICE compliance (STS training improvement).
  • Battery State of Charge Performance.
  • Monitor number of vehicles delivered with an open safety or non-compliance recall, recall completion and PDI debit reduction.
  • Focus point for regional Thermal Runaway Propagation (TRP) alerts.
  • Implement strategies to support GM and brand-specific programs related to servicing EVs (e.g. battery reman processes and logistics, CCS to NCS charger transition).
  • Champion ad-hoc service operations projects as determined by leadership.
• Responsible for communication of regional performance on service operations metrics.
• Implement effective countermeasures to overcome regional headwinds impacting role KPIs.
• KPIs: NPS, field actions completed on the service lane, and growing our GM technician base.

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree or equivalent experience.
• 3+ years of experience guiding and improving dealership fixed operations.
• Proficient automotive technical knowledge and business acumen including service operations and customer experience.
• Proficient knowledge of dealership service and parts operations.
• Effective communication skills, public presentation/storytelling (both development and delivery of presentations).
• Ability to work autonomously through effective time management and prioritization.
• End-to-end process management and project management.
• Requires up to 50% travel

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

• The expected base compensation for this role is ($105,600.00 - $140,700.00) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

#LI-AP1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
The selected candidate will be required to travel at least 50% or more on a frequent basis.
This job may be eligible for relocation benefits.
This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
About GM
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Why Join Us
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
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