Regional Workers' Compensation Claims Director

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.

**This position is eligible to work from home anywhere in the US**

As the Regional Workers' Compensation Claims Director, you'll lead a team responsible for delivering fair, timely, and customer-focused claim outcomes. You'll oversee complex claims, drive reserving and operational excellence, develop talent, and partner with key stakeholders to support profitability, compliance, and exceptional service. This role offers the opportunity to influence business results while making a meaningful impact on customers, agents, and employees.

Essential Functions:

Education & Experience:

• Bachelor’s degree or equivalent relevant experience

• Ten years of experience with workers’ compensation claims handling in progressively responsible roles

• Prior management experience

• Insurance designations such as AIC, CIC, AIM and CPCU preferred

Knowledge, Skills & Abilities:

• Ability to obtain applicable state licenses

• Superior knowledge of the claim functions

• Excellent analytical ability and knowledge of legal liability and coverage

• Excellent leadership qualities with ability to motivate staff in the handling and disposition of claims

• Excellent knowledge of insurance contracts, and legal aspects of court procedures affecting legal liability for workers’ compensation line of insurance

• Ability to adhere to high standards of professional conduct while providing the delivery of superior claims service

• Strong knowledge of computers and claims systems 

• Superior organizational and written and verbal communication skills

• Superior investigative and problem-solving abilities

• Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards is required if driving

The hiring salary range for this position will vary based on geographic location, falling within either of the following:

A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.

For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

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