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ModSquad is seeking experienced and passionate Customer Service Representatives to join our fully remote team. We’re looking for individuals who thrive on solving complex customer inquiries related to property taxes and enjoy helping people better understand their assessments and appeal options.
As a member of this team, you’ll assist customers via phone and email, answering questions about tax assessments, appeals, and arbitrations. You’ll guide them through the process of lowering their property tax rates with clarity, accuracy, and empathy.
Collaboration is key - you’ll work closely with your team to research information, identify solutions, and ensure every interaction leaves the customer feeling supported and informed.
Key Responsibilities
Respond to customer inquiries through phone and email in a professional, timely manner.
Actively listen and communicate with empathy to ensure customers feel heard and understood.
Provide accurate, detailed, and timely resolutions to customer questions.
Escalate issues appropriately when necessary.
Stay informed about task updates and policy changes to maintain accuracy.
Meet and maintain established performance metrics.
Skills & Qualifications
Friendly, helpful, and upbeat communication style.
Strong problem-solving and critical thinking abilities.
Excellent organizational and multitasking skills in a fast-paced environment.
Prior experience with property taxes is a plus.
Exceptional grammar and written communication skills.
Bilingual in English and Spanish.
Hours of Operation (Pacific Time)
Daily: 6 AM – 3 PM
If you need help converting time zones, World Time Buddy is a great tool. Just use 'Sacramento, CA' as your first location and your home location as your second.
Commitments
Self-schedule a minimum of 20 hours per week
Minimum 90-day commitment (as needed)
Workspace Requirements
Dedicated laptop or desktop computer running Windows 11
Willingness to install ModSquad security systems on computer and mobile phone
Stable broadband internet (50 Mbps or higher)
8 GB RAM or greater
Dual monitors highly recommended
Please note: A Chromebook is not sufficient for ModSquad projects.
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
ModSquad New York, New York, USA Office
25 Washington St, New York, NY, United States, 11201
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