Provide customer support via phone, chat, and email; resolve inquiries and complaints; log interactions; follow up; maintain professional, empathetic troubleshooting.
Summary
We are seeking a Customer Support Representative to provide exceptional service to our customers via phone, chat, or email.
Description
- Assist customers with inquiries, product issues, and service-related questions.
- Resolve complaints and provide solutions in a timely manner.
- Log customer interactions and provide follow-up as needed.
- Maintain a professional and empathetic attitude while troubleshooting and assisting customers.
Qualifications
- High school diploma or equivalent.
- Strong communication and problem-solving skills.
- Ability to work independently and manage multiple tasks.
- Previous experience in customer service is a plus but not required.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) retirement plan with company matching.
- Flexible remote work environment
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As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
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