Provide timely, professional email-based customer support; document interactions in the CRM; collaborate with internal teams to resolve complex cases; identify inquiry trends and recommend system improvements.
Description: Dedicated to providing timely and accurate support specifically through email channels.
Responsibilities:
Resolve customer questions efficiently and professionally via email.
Document interactions and maintain accurate CRM records.
Collaborate with internal teams to resolve complex cases.
Identify trends in customer inquiries to suggest system improvements.
Top Skills
CRM
Email
Similar Jobs
Artificial Intelligence • Productivity • Software • Automation
Lead and develop a Mid Market Account Executive team to drive new logo acquisition and expansion. Hire, coach, and ramp quota-carrying AEs; oversee pipeline, forecasting, and deal reviews; collaborate cross-functionally to drive adoption, retention, and product-informed go-to-market strategies; and scale repeatable playbooks for horizontal AI orchestration and automation sales.
Top Skills:
Hubspot,Zapier,Apis,Integrations,Ai,Automation
Fintech • Financial Services
Manage and advance funding deals through the funnel by coordinating with ISO partners and internal teams, resolving issues, maintaining pipeline momentum, meeting daily funding and monthly sales targets, and improving processes in a fast-paced sales environment.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Serve as the final technical escalation for camera hardware, firmware, and AI-edge issues. Perform end-to-end debugging, analyze device telemetry and fleet patterns, lead post-mortems, drive hardware launch validation and runbooks, run on-site investigations and beta deployments, develop diagnostic tools, and coach support engineers.
Top Skills:
Multimeter,Oscilloscope,Power Supply,Can Analyzers,Lin Analyzers,Python,Sql,Tableau,Ai/Ml Pipelines,Firmware,Video Safety Systems,Dash Cameras,Automotive Electrical Systems (12V/24V)
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
