Respond to customer emails, resolve issues, process requests, and document interactions in a ticketing system. Work independently to meet response time and quality goals and collaborate with teams on complex cases.
A Remote Email Support Specialist answers customer service emails, resolves issues, and provides written support quickly and professionally.
Job Description
You’ll monitor and reply to customer emails, provide accurate answers, process requests, and document interactions in a ticketing system. You’ll work independently to meet response time and quality goals and collaborate with teams to resolve complex issues.
Qualifications
- High school diploma or equivalent
- Excellent written communication
- Customer support experience preferred
- Comfortable learning support software (Zendesk, Freshdesk, Help Scout)
- Ability to work unsupervised in a remote environment
Benefits
- Fully remote
- Competitive PTO + paid holidays
- Health/dental/vision options
- Flexible scheduling
Top Skills
Zendesk,Freshdesk,Help Scout
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