Booker DiMaio, LLC
Jobs
Remote - Microsoft 365 / SharePoint Technical Support Specialist - US Citizenship or GC Required
Booker DiMaio, LLC
Remote - Microsoft 365 / SharePoint Technical Support Specialist - US Citizenship or GC Required
Provides help desk and technical support for Microsoft 365 and SharePoint Online users. Monitors platform health, troubleshoots user and service issues, documents incidents and resolutions, handles access and basic configuration tasks, escalates complex problems, and communicates status to technical and non-technical stakeholders. Requires support for federal government programs and eligibility for IRS staff-like access and Moderate Risk background screening.
Client: Internal Revenue Service
Location: Remote
Position Overview
Booker DiMaio is building a technical support team for a newly awarded Internal Revenue Service contract supporting SharePoint Online and Microsoft 365. We are seeking a Microsoft 365 / SharePoint Technical Support Specialist professional to provide responsive technical support, platform monitoring, issue identification, and user assistance. This position will work with the broader technical team to monitor platform health, respond to user issues, escalate technical problems when necessary, and help maintain reliable day-to-day service delivery.
Security / Eligibility Requirements
Required Qualifications
Key Responsibilities
Location: Remote
Position Overview
Booker DiMaio is building a technical support team for a newly awarded Internal Revenue Service contract supporting SharePoint Online and Microsoft 365. We are seeking a Microsoft 365 / SharePoint Technical Support Specialist professional to provide responsive technical support, platform monitoring, issue identification, and user assistance. This position will work with the broader technical team to monitor platform health, respond to user issues, escalate technical problems when necessary, and help maintain reliable day-to-day service delivery.
Security / Eligibility Requirements
- U.S. citizenship or Lawful Permanent Resident status with at least three consecutive years of U.S. residency from the date of legal entry as an LPR.
- Must be eligible to obtain and maintain IRS staff-like access and successfully complete the required Moderate Risk background investigation and security screening process.
- Background investigation and onboarding requirements will be initiated following selection.
- Must successfully complete applicable IRS personnel-security requirements, including fingerprinting, security training, and related screening requirements.
- IRS staff-like access is subject to applicable IRS eligibility and suitability requirements and must be maintained for the duration of the engagement.
Required Qualifications
- Demonstrated professional experience supporting U.S. Federal Government programs or federal government customers.
- Experience providing help desk, technical support, systems support, or platform monitoring.
- Strong troubleshooting and problem-solving skills.
- Ability to communicate effectively with both technical and non-technical users.
- Strong attention to detail and follow-through.
- Ability to document issues and work effectively within an established support process.
- Experience supporting Microsoft 365, SharePoint, or related enterprise platforms is preferred.
Key Responsibilities
- Provide help desk and technical support for users of supported platforms and applications.
- Monitor platform and service performance and identify issues requiring attention.
- Troubleshoot user and platform problems and resolve issues within the scope of responsibility.
- Document incidents, requests, resolutions, and recurring issues.
- Escalate complex technical issues to appropriate technical SMEs and development staff.
- Assist with user support, access issues, basic configuration, and operational tasks.
- Communicate clearly with users and technical team members regarding status and resolution.
- Support reliable, responsive day-to-day operation of the technical environment
Similar Jobs
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Assess product and application architectures, develop threat models, identify security risks, and guide engineering teams on remediation. Promote security culture through training, mentoring, vulnerability management, and internal security initiatives. Build security tooling, automation, patterns, and workflows that embed secure-by-design practices across engineering. Partner with product managers, designers, and engineers to secure complex, large-scale cloud systems.
Top Skills:
CContainerizationContinuous DeliveryContinuous IntegrationGoJavaScriptOwaspRustVirtualization
.png)
Logistics • Marketing Tech • Software
Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.
Top Skills:
BiCRMData Warehouse ToolsLookerOmniSalesforceSQLTableau
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Manage post-sale onboarding for Mandarin-speaking restaurant customers, configuring Toast menus and POS workflows for go-live. Consult with clients on configuration needs, create onboarding plans, train restaurant staff, document implementations, and promote operational efficiencies. The role manages multiple simultaneous engagements, maintains customer relationships, meets activation goals, and coordinates with internal project resources while working independently in a changing environment.
Top Skills:
Salesforce CRMToast Pos
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
