Serve as primary contact for patient inquiries, collect and analyze patient feedback to drive improvements, collaborate with clinical and operations teams, and track/report patient satisfaction metrics.
Description: Focuses specifically on the patient journey, ensuring interactions reflect the company's commitment to transparent healthcare.
Responsibilities:
Serve as the primary point of contact for patient inquiries and concerns.
Gather and analyze patient feedback to drive process improvements.
Collaborate with clinical and operations teams to enhance satisfaction.
Track and report on key patient satisfaction metrics.
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