The Remote Social Media CSR will manage customer inquiries via social media, resolve issues, and maintain brand tone while collaborating with marketing.
- Job Description:
The Remote Social Media CSR will monitor and respond to customer inquiries across various social media platforms, helping to resolve issues and represent the brand in a positive, professional manner. - Responsibilities:
- Monitor and respond to customer inquiries, feedback, and complaints across platforms like Facebook, Instagram, Twitter, etc.
- Maintain a brand-appropriate tone in all social media responses.
- Provide product information, troubleshooting help, and resolve service-related concerns.
- Address public customer complaints and direct them to appropriate channels for resolution.
- Collaborate with marketing and PR teams to ensure consistent messaging.
- Track social media sentiment and report recurring issues or customer feedback.
- Keep up with trends and updates on various social media platforms to enhance engagement.
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
