The Renewals Specialist manages client accounts in a SaaS environment, overseeing renewal processes, maintaining data, and ensuring customer success through strategic communication and collaboration.
RESPONSIBILITIES
QUALIFICATIONS
- Has acumen and potential to manage a portfolio of clients in a SaaS or tech environment, servicing customers through strategic calls and engagements.
- Serves as a single point of contact for renewals engagements for assigned SMB or Midmarket accounts.
- Responsible for maintaining account-specific insights and renewals data, to inform forecasting with the highest possible accuracy.
- Takes ownership and is responsible for the renewal process to ensure completion before or by the contract due date.
- Has experience in creating and executing successful action plans to meet our customers' goals and/or resolve issues.
QUALIFICATIONS
- Able to work independently and collaborate with cross-functional teams until an issue is resolved and communicated to customers. Able to build trust, transparency and loyalty with customer contacts to ensure customer success.
- Enjoy learning new things on your own and can quickly adapt to change and new environments
- Provides input to Sales Executives, TSR/TISR, and Software Solution Architect (where appropriate) to inform renewals and sales strategy.
- Able to translate technical issues and/or processes to help your clients understand
- Has strong communication skills using virtual collaboration tools, and enjoys presenting and speaking to new people. Your style is concise yet empathetic, focused on listening and learning from your clients.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
What you'll experience working for ULS - UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
- That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
- This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today - and tomorrow. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
- Everyone here is unique. But we're also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
- Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future - one where everyone benefits.
- Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
What we offer: - Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,750. - 67,500. which includes a base salary of $45,000. - 50,000. and 100% on-target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 35% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
- This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
- The application deadline for this position is 5/10/2026.
- #LI-JK3
- #LI-Hybrid
Top Skills
SaaS
Virtual Collaboration Tools
UL Solutions New York, New York, USA Office
New York, NY, United States
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