Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
The Reseller Operations Specialist supports the growth, lifecycle management, and operational success of Zoro’s Marketplace and Wholesale Reseller programs. This role is responsible for identifying and onboarding reseller prospects, supporting partner relationships throughout the reseller lifecycle, and ensuring operational excellence and program compliance. The expected outcome is sustainable program growth, strong partner engagement, proactive program governance, and scalable reseller operations that align with Zoro’s business objectives.
Key Responsibilities- Identify, qualify, and support prospective reseller and wholesale partners by guiding prospects through onboarding, program requirements, and activation processes.
- Manage the reseller partner lifecycle from onboarding through ongoing operational support, engagement, compliance monitoring, and offboarding activities as needed.
- Serve as a primary point of contact for reseller and wholesale partners, resolving account, order, documentation, product feed, and operational inquiries in a timely and professional manner.
- Build and maintain strong partner relationships through proactive communication, issue resolution, and a customer-curious approach that supports partner satisfaction and long-term program participation.
- Monitor reseller program compliance and governance standards, including return rate requirements, approved use of product feed data versus website scraping, fulfillment standards, and marketplace-related risks, escalating issues to appropriate stakeholders when necessary.
- Coordinate cross-functionally with Legal, Customer Service, Category Management, and Technology teams to resolve partner issues, support program initiatives, and improve operational processes and scalability.
- Maintain accurate partner records, develop and update program documentation and onboarding resources, and identify opportunities to improve workflows, partner experience, and operational efficiency.
- 2+ years of experience in customer support, account management, sales operations, partner management, program coordination, or related fields
- Strong communication and relationship management skills with a customer-first and customer-curious mindset
- Ability to identify and engage prospective partners while supporting long-term relationship management
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Process-oriented thinker with strong problem-solving and operational skills
- Experience in B2B ecommerce, distribution, reseller programs, wholesale operations, or marketplace environments preferred
- Familiarity with ERP systems, ticketing platforms, procurement systems, or ecommerce tools preferred
- Exposure to ecommerce marketplaces such as Amazon or Walmart and understanding of seller operations or compliance is a plus
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
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